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Trouble - Shooting
If you have followed the instructions carefully and your faucet still does not work
properly, take the following corrective steps:
PROBLEM CAUSE ACTION
Leakage under faucet
handle
Locking nut has come
loose or cartridge
needs to be reseated
Remove button located
at top of handle.
Loosen set screw with
hex wrench. Remove
handle and unscrew
cartridge cover by
hand. Tighten locking
nut with an adjustable
wrench
Leaking between spray
head and the hose
Spray head may be
loose or washer is not
seated correctly in the
hose connection
Tighten spray head by
hand until snug. Make
sure washer is seated
correctly
Hose does not retract Weight may be
installed incorrectly
Readjust weight on
hose
Low flow Aerator may be clogged Unscrew aerator with
aerator key. Hold tip of
spray head and turn on
water to flush debris
Water does not shut off
completely
Cartridge may need to
be adjusted or replaced
Remove button located
at top of handle.
Loosen set screw with
hex wrench. Remove
handle and unscrew
cartridge cover by
hand. Unscrew locking
nut with an adjustable
wrench. Remove
ceramic disc cartridge.
Check for cracks, and
if O-ring is seated
correctly. Reseat
cartridge
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