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15
Troubleshooting
Problems Possible Cause Possible Solution
Product does not
start
• Not connected to power supply.
• Power cord or plug is defective.
• Other electrical defect to the
product.
• Connect to power supply.
• Please call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance.
• Please call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance.
• Use a proper extension cord.
• Connect to another power source.
• Clean the air vents.
• Replace with new blade.
• Only cut branches complying with the capacity.
• Replace with new blade.
• Tighten bolts/nuts.
• Extension cord not suitable for
operation with this product.
• Power source (e.g. generator)
has too low voltage.
• Air vents are blocked.
• Blade is worn/damaged.
• Thickness of branches exceeds
capacity.
• Blade is damaged.
• Bolts/nuts are loose.
Product does not
reach full power
Unsatisfactory result
Excessive vibration
or noise
Optional Accessories
m
WARNING! ALWAYS use only authorized Snow Joe
®
+ Sun Joe
®
replacement parts and accessories. NEVER use
replacement parts or accessories that are not intended for use with this pole hedge trimmer. Contact Snow Joe
®
+ Sun Joe
®
if
you are unsure whether it is safe to use a particular replacement part or accessory with your pole hedge trimmer. The use of any
other attachment or accessory can be dangerous and could cause injury or mechanical damage.
Universal wall bracket with mounting
hardware
ModelAccessories Item
1
SJWB
(Fits most Snow Joe
®
+
Sun Joe
®
tools)
NOTE: Accessories are subject to change without any obligation on the part of Snow Joe
®
+ Sun Joe
®
to provide notice of such
changes. Accessories can be ordered online at sunjoe.com or via phone by contacting the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563).
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