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What does a Dimplex Guarantee cover?
Dimplex
products deliver reliable service for normal, household use in domestic
settings.
All Dimplex products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product,
which
is found to be defective due to faulty materials or workmanship within the
Guarantee
Period, this Dimplex Guarantee will cover repair or, at the discretion of
Dimplex,
replacement with a functionally equivalent Dimplex product.
The Dimplex Guarantee period is two calendar years from the date of purchase of
your
Dimplex product, or the date of delivery of the product, if later. The Dimplex
Guarantee
is conditional upon you providing the original purchase receipt as proof
of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product, please call the Helpline
on +44 (0)344 879 3588 or visit https://www.dimplex.co.uk/support. For ROI
please
email [email protected] or call +353(0)1 842 833. We will
need details
of your Dimplex product, its serial number and a description of the fault
which has
occurred. You can fi nd the model number and serial number for your
Dimplex product
on the heaters side. Once we receive your information and proof of
purchase we will contact you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Guarantee there may be a
charge
to repair your product. However, we will contact you for agreement to any
charges before any chargeable service is carried out.
What is not covered by a Dimplex Guarantee?
The Dimplex Guarantee does not cover any of the following:
• Any fault or damage to your Dimplex product due to faulty materials or
workmanship
occurring outside the two-year Guarantee period.
•
Any fault or
damage occurring to any pre-owned Dimplex product or to any other
equipment or property.
•
Accidental damage to your Dimplex product or damage to your Dimplex product
from
external sources (for example, transit, weather, electrical outages or power
surges).
•
Fault or damage to your Dimplex product which is:
• Not due to faulty materials or workmanship or which is due to circumstances
outside Dimplex’s control.
•
Caused by use of your Dimplex product for anything other than normal
domestic
household purposes in the country where it was purchased.
Guarantee
38
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