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16
Troubleshooting
• Remove battery from the unit before carrying out maintenance on the machine or when checking that its parts are in proper
working order.
• To avoid unnecessary hassles, consult the following table before contacting customer service with any mechanical issues.
Problems Possible Cause Possible Solution
Machine refuses
to start
• Battery is at.
• The battery protection system is
active.
• Charging the battery.
• Turn o the unit and wait for 10 minutes, then turn on
the unit again
• Check the hoses and connections are airtight.
• Clean or replace valves/seals.
• Please call the Snow Joe
®
+ Sun Joe
®
customer
service center at 1-866-SNOWJOE (1-866-766-9563)
for assistance.
• Charging the battery.
• Clean the nozzle.
• Check that the water tank is lled.
• Clean the nozzle.
• Clean the water inlet lter.
• Straighten out the hose to remove any kinks/blockages.
• Wait for pump/hoses or accessories to thaw.
• Fill water in the water tank
• Clean the lter.
• Clean the nozzle.
• Pump sucking air.
• Valves dirty, worn out, or stuck.
• Pump seals worn out.
• Battery is at.
• Nozzle partially blocked.
• Inadequate supply of mains water.
• Nozzle partially blocked.
• Water lter blocked.
• Hose kinked.
• Pump/hoses or accessories frozen.
• No water supply.
• Water inlet lter blocked.
• Nozzle blocked.
Fluctuating pressure
Machine stops
Machine pulsating
Machine starts, but
no water comes out
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