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Troubleshooting Guide
7
Occasionally, a problem is minor and a service call may not be necessary- use this troubleshooting guide for a possible
solution. If the unit continues to operate improperly, call an authorized service depot 1-800-637-7567 for assistance.
PROBLEM
SOLUTION
When the refrigerator does
not work.
When the refrigerator is
cooling excessively.
When the refrigerator is not
cooling sufficiently.
When the defrosting water
overflows inside the
refrigerator and onto the
floor.
When condensation forms
on the outside of the
refrigerator.
When you hear a sound like
water flowing.
When the cabinet’s side
panel heats up.
Check to see if there has been a power failure.
Check if the power plug is not plugged into the power outlet.
Check to see if the fuse has been blown.
The temperature control dial may be set too cold.
If you place food containing a lot of moisture directly under the cool air outlets they will
freeze quickly. This does not indicate malfunction.
The food may be packed too tightly together which will block the flow of cool air.
You may have put something hot or too much food into the refrigerator.
The door may not have been closed properly.
The door gaskets may be damaged.
The refrigerator may not be ventilated properly.
There may be insufficient clearance between the refrigerator and adjacent surfaces.
The temperature control dial may not be set properly.
Make sure that the drain pipe and the drain hose are not clogged.
Make sure that the drain pan is housed properly.
Condensation may form on the outside when humidity is high such as during a wet
season. This is the same result as the condensation that forms when chilled water is
poured into a glass. It does not indicate a failure. Wipe it with a dry cloth.
If you hear a sound like “water flowing”, it is the sound of refrigerant flowing. It does
not indicate a malfunction.
The side panel of the refrigerator will heat up when the door is opened or closed
frequently, when starting the unit and in the summer with a high temperature outside.
In such case do not touch the panel. The heated panels results from the dissipation of
heat from inside the cabinet and it does not mean that something is wrong with the
refrigerator.
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