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Glen Dimplex UK Limited
Millbrook House
Grange Drive
Hedge End
Southampton
Hampshire. SO30 2DF
UK customer help line (8.00AM – 6.00PM Mon-Fri; 8.30AM-1.00PM Sat)
Customer Services: Tel. 0870 7270101
Fax. 0870 7270102
e-mail customer[email protected]
Republic of Ireland Tel. 01 8424833
The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014,
EN60555-2 and EN60555-3 which cover the essential requirements of EEC Directives 73/23 and 89/336
Thermal Safety Cut-out
A thermal safety cut-out is incorporated in the heater to prevent damage
due to overheating. This can happen if the heat outlet was restricted in
any way. The heater will switch on once the obstruction has been
removed and the heater has cooled. If the cut-out continues to operate
intermittently, the heater should be switched off and a service agent
contacted.
Maintenance
WARNING: ALWAYS DISCONNECT FROM THE POWER SUPPLY
BEFORE ATTEMPTING ANY MAINTENANCE.
Lamp Replacement - see Fig.’s 5 & 6
There are two lamps located beneath the fuel effect. To gain access to
the lamps, remove the coal/pebbles and place in a container. Remove
the fuel effect from the fire by lifting it up and out from the slots on the
fire - see Fig. 5.
Remove the defective lamp by unscrewing it as shown in Fig. 6.
Replace with a 60W E14 SES Clear Candle lamp. Take care not to over-
tighten the lamp.
Refit the fuel effect and replace the coal/pebbles.
Recycling
For electrical products sold within the European
Community.
At the end of the electrical products useful life it should
not be disposed of with household waste. Please
recycle where facilities exist. Check with your Local
Authority or retailer for recycling advice in your country.
Cleaning
WARNING – ALWAYS DISCONNECT FROM THE POWER SUPPLY
BEFORE CLEANING THE HEATER.
For general cleaning use a soft clean duster – never use abrasive
cleaners. The glass viewing screen should be cleaned carefully with
a soft cloth. DO NOT use proprietary glass cleaners.
To remove any accumulation of dust or fluff the soft brush attachment
of a vacuum cleaner should occasionally be used to clean the outlet
grille of the fan heater.
After Sales Service
Your product is guaranteed for one year from the date of purchase.
Within this period, we undertake to repair or exchange this product
free of charge (excluding lamps & subject to availability) provided it
has been installed and operated in accordance with these instructions.
Your rights under this guarantee are additional to your statutory rights,
which in turn are not affected by this guarantee.
Should you require after sales service you should contact our customer
services help desk on 0870 727 0101. It would assist us if you can
quote the model number, series, date of purchase, and nature of the
fault at the time of your call. The customer services help desk will also
be able to advise you should you need to purchase any spares.
Please do not return a faulty product to us in the first instance as this
may result in loss or damage and delay in providing you with a
satisfactory service.
Please retain your receipt as proof of purchase.
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