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ENG
TROUBLESHOOTING
TRY THESE FIRST
If you experience problems with your headset, try these solutions first:
Power on the headset (see page 18).
Check the state of the status indicators (see page 30).
Make sure the earbud is fully inserted and securely sealed (see page 14).
Make sure your mobile device supports Bluetooth (see page 32) 2.1
and greater.
Increase the volume on your Bluetooth device (see page 37) and audio or
music app.
Try connecting another Bluetooth device (see page 36).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: global.Bose.com/Support/ProFlight
Acoustic Noise Cancelling
™
PROBLEM WHAT TO DO
Communication,
but no noise
cancellation in
either ear
If using aircraft power, check the aircraft fuse or circuit breaker.
If using battery power, make sure the batteries are fresh and correctly
installed. See “Batteries” on page 27.
If using aircraft power, make sure the connector is firmly seated in the
control panel and the control panel has power. See “Aircraft Connectors”
on page 28.
Power o, then power on the headset.
See “Headset Controls” on page 18.
NOTE: Do not press the Power button I repeatedly.
No active noise
cancellation
and no
communication
If using battery power, make sure the batteries are fresh and correctly
installed. See “Batteries” on page 27.
If using aircraft power, make sure the connector is firmly seated in the
control panel and the control panel has power. See “Aircraft Connectors”
on page 28.
Power o, then power on the headset.
See “Headset Controls” on page 18.
NOTE: Do not press the Power button I repeatedly.
Use the headset in a dierent seat location.
Remove microphone assembly from the headset, and check for damage to
the connector or pins. See “Move the microphone” on page 24.
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