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TROUBLESHOOTING
25
|
ENG
PROBLEM WHAT TO DO
Poor sound quality
Use a dierent music source.
Connect a dierent device.
Move the device closer to the frames and away from any
interference or obstructions.
Turn o any audio enhancement features on the device or
music app.
Frames don’t charge
Make sure the pins on the charging cable are correctly aligned
with the charging port on the frames and magnetically snapped
into place.
Secure both ends of the charging cable.
If the frames have been exposed to high or low temperatures,
let the frames return to room temperature and then try
charging again.
Disconnect the charging cable from the frames and from your
USB wall charger or computer. Wait 10 seconds then reconnect
the charging cable (see page 15).
Try a dierent USB wall charger or computer.
Microphone isn’t picking
up sound
Make sure the microphone opening on the right temple is
not blocked.
Try another phone call.
Try another compatible device.
Device not responding to
button presses
For multi-press functions: vary speed of presses.
Can’t adjust volume
using the frames
Make sure the frames are up to date. Download the
Bose Connect app.
In the Bose Connect app, make sure Press & Turn volume
control is on. You can access this option from the Settings menu.
To avoid accessing voice control (see page 14), make sure you
turn your head while pressing the button.
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