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TROUBLESHOOTING
33
Off-taste, odor or gray color
in the ice or water
Recently installed or replaced
plumbing connections. New
plumbing connections can cause
discolored or off-flavored ice and
water.
Discard the ice and wash the ice storage bin. Flush the water
system with 3 gal. (12 L) of water. Allow 24 hours for the ice
maker to make new ice, and discard the first 3 batches of ice
produced.
Using a water supply connection
type other than recommended.
It is recommended to use copper tubing or Whirlpool supply
line, Part Number 8212547RP. See “Connect to Water Line.”
The ice has been stored too long. Discard ice. Wash ice storage bin. Allow 24 hours for ice maker
to make new ice.
The water has been stored too
long.
Dispense at least 1 qt (1 L) of water per week to maintain a
fresh supply.
Odor from stored food has
transferred to the ice.
Use airtight, moisture proof packaging to store food.
There are minerals (such as sulfur)
in the water.
A water filter may need to be installed to remove the minerals.
There is a water filter installed on
the refrigerator.
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter. See
“Water and Ice Dispensers” for water filter flushing instructions.
The water filter needs to be
replaced.
Replace the disposable water filter at least every 6 months or
when indicated. See “Water Filtration System.”
The water and ice dispenser
will not operate properly
The refrigerator is not connected to
a water supply or the water supply
shutoff valve is not turned on.
Connect the refrigerator to the water supply and turn the water
shutoff valve fully open.
There is a kink in the water source
line
A kink in the water line can reduce water flow from the water
dispenser and result in hollow or irregular shaped ice.
Straighten the water source line.
The refrigerator has just been
installed.
Flush and fill the water system. See “Water and Ice
Dispensers.”
The water pressure to the house is
not at or above 35 psi (241 kPa).
The water pressure to the house determines the flow from the
dispenser. See “Water Supply Requirements.”
A reverse osmosis water filtration
system is connected to your cold
water supply.
A reverse osmosis water filtration system can decrease water
pressure. See “Water Supply Requirements.”
The water filter may be clogged. Remove the water filter and operate dispenser. If water flow
increases, your filter is clogged and needs to be replaced. See
“Water Filtration System.”
The water filter is installed
incorrectly
Remove the water filter and reinstall. See “Water Filtration
System.”
The refrigerator door or freezer
drawer is not closed completely.
Close the door or drawer firmly. If it does not close completely,
see “The doors will not close completely.”
The refrigerator doors were
recently removed.
Make sure the water dispenser wire/tube assembly has been
properly reconnected at the top of the refrigerator door.
See “Refrigerator Doors and Drawer.”
Ice is clogged in the ice storage bin
or ice is blocking the ice delivery
chute.
Remove the ice clogging the storage bin and delivery chute,
using a plastic utensil if necessary. Clean the ice delivery chute
and the bottom of the ice storage bin using a warm, damp
cloth, then dry both thoroughly. To avoid clogging and to
maintain a fresh supply of ice, empty the storage bin and clean
both the storage bin and delivery chute every 2 weeks.
The ice dispenser jams while
dispensing crushed ice
Crushed ice is blocking the ice
delivery chute.
Switch from crushed ice to cubed ice to clear the ice dispenser.
Then switch back to crushed ice.
PROBLEM POSSIBLE CAUSES SOLUTIONS
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