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24
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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the frames, try these solutions first:
• Power on the frames (see page 9).
• Check the state of the status light (see page 16).
• Make sure your mobile device supports Bluetooth pairing (see page 18).
• Download the Bose Connect app and run available software updates.
• Charge the battery (see page 15).
• Increase the volume on your mobile device and music app.
• Connect another mobile device (see page 18).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
PROBLEM WHAT TO DO
Frames don’t connect
with mobile device
On your device:
• Turn the Bluetooth feature o and then on.
• Delete the frames from the Bluetooth list on your device.
Connect again (see page 18).
Move your device closer to the frames and away from any
interference or obstructions.
Connect a dierent mobile device (see page 18).
Visit: worldwide.Bose.com/Support/Frames to see
how-to videos.
Clear the frames device list (see page 20). Connect again.
Bose Connect app
doesn’t work on device
Make sure the Bose Connect app is compatible with your device.
Visit: worldwide.Bose.com/Support/Frames
Uninstall the Bose Connect app on your device then reinstall the
app (see page 18).
No sound
Press play on your mobile device to make sure audio is playing.
Move your device closer to the frames and away from any
interference or obstruction.
Use a dierent music source.
Connect a dierent device (see page 18).
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