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16
Troubleshooting
Any other servicing should be performed by an authorised service representative.
Problem Possible Reason Solution
Steam gushes
from steam
release valve
when quick
release button
is in “Seal”
position
Pressure sensor control failure. Contact Customer Care.
Steam release valve not
seated properly.
Flick quick release button to ensure it is in the
“Seal” position.
Display remains
blank after
connecting the
power lead
Bad power connection
or no power.
Inspect power lead for damage. If damage is
noticed, contact Customer Care. Check outlet to
ensure it is powered.
Cooker electrical fuse
has blown.
Contact Customer Care.
No heat in the inner pot.
Perform “Initial Test Run” to check operation,
and record ndings.
Contact Customer Care.
Inner pot base may
be damaged.
Perform “Initial Test Run” to check operation,
and record ndings.
Contact Customer Care.
Small amount
of steam
leaking/hissing
from steam
release valve
during cook
cycle
Quick release button not
in “Seal” position.
Flick quick release button to ensure it is in the
“Seal” position.
Cooker is regulating excess
pressure.
This is normal. No action required.
Steam gushes
from steam
release valve
when quick
release button
is in “Seal”
position
Not enough liquid in the inner
pot.
Add 375 ml of a thin cooking liquid to inner pot.
Pressure sensor control failure. Contact Customer Care.
Steam release valve not seated
properly.
Flick quick release button to ensure it is in the
“Seal” position.
Occasional
clicking or light
cracking sound
The sound of power switching
and expanding pressure board
when changing temperatures.
This is normal; no action needed.
Bottom of the inner pot is wet.
Wipe exterior surfaces of inner pot. Ensure
heating element is dry before inserting inner pot
into cooker base.
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