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9
Troubleshooting
Problem Possible Cause Solution
Scale does not turn on.
Plastic strip is still in the
battery compartment.
Open the battery compartment cover
and remove the plastic strip.
Batteries are dead.
Replace the batteries. See Replacing
the Batteries (page 8).
Batteries are not properly
installed.
Insert batteries under the correct
polarity as marked on battery
compartment.
Display backlight does not
come on when stepping
on scale.
Scale may be malfunctioning.
Contact Customer Support
(see page 12).
Display shows “
”.
Weight exceeds 400 lb /
180 kg.
Remove weight from the scale. Use
a different scale with a higher weight
range.
Item being weighed is too
light.
Use a different scale to measure item.
Display shows “
”.
Battery power is low.
Replace the batteries. See Replacing
the Batteries (page 8).
Display shows “
”.
Scale needs to be cleared.
Please place the scale on a at
surface and wait for it to be cleared
before using it.
Reading is inaccurate.
Scale is not on a level
surface.
Place scale on a level surface.
Scale was not cleared
properly.
Step off the scale, wait for the display
to show “
”, and step back on the
scale.
Remove the batteries for 45 seconds
and replace them to reset the scale.
If your problem is not listed, please contact Customer Support (see page 12).
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