Widex EVOKE IP User Manual

YOUR HEARING AID
- Welcome
  - Congratulations on your new hearing aid.Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users donât usually get the full benefit of a hearing aid.NOTEYour hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary.
  - Your hearing aid at a glance
- Important safety information
  - Read these pages carefully before you begin using your hearing aid.Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately. Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection or an allergic reaction.Contact your hearing care professional if the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like.Remove your hearing aids before showering, swimming or using a hair dryer.Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream.Do not dry your hearing aid in a microwave oven - this will ruin it.Never use other peopleâs hearing aids and never allow others to use yours, as this could damage your hearing.Never use your hearing aids in environments where there may be explosive gases, such as in mines, etc.Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people.Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.Your device has been designed to comply with international electromagnetic compatibility standards. However, it cannot be excluded that it may cause interference with other electrical equipment. If you experience interference, keep a distance to other electrical equipment.Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet, or if you perspire heavily.Please note that streaming sound to your hearing aids at a high volume can prevent you from hearing other important sounds such as alarms and traffic noise. In such situations make sure to keep the volume of the streamed sound at a suitable level.Your hearing aids should be stored and transported within the temperature and humidity ranges of -20Â°C to +55Â°C (-4Â°F to 131Â°F) and 10%-95% rH.Your hearing aids are designed to operate within the temperature, humidity and atmospheric pressure ranges of 0Â°C (32Â°F) to 50Â°C (122Â°F), 10%-95% rH and 750 to 1060 mBar.You can find technical data sheets and additional information on your hearing aids on https://global.widex.com.
THE HEARING AID
PAIRING YOUR HEARING AID AND SMARTPHONE
- To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows:1.Restart your hearing aids by opening and closing the battery compartment.2.Keep the hearing aids close to your phone and follow the instructions on your phone.3.The hearing aids and smartphone are now ready to use.NOTEYour hearing aids are only in pairing mode for three minutes after you restart them. You might need to restart them again if you didn't pair them in time.
  - To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows:1.Restart your hearing aids by opening and closing the battery compartment.2.Keep the hearing aids close to your phone and follow the instructions on your phone.3.The hearing aids and smartphone are now ready to use.NOTEYour hearing aids are only in pairing mode for three minutes after you restart them. You might need to restart them again if you didn't pair them in time.
CLEANING
ACCESSORIES
- You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care professional.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2for easy landline useFM+DEXfor streaming audio and FM signalsUNI-DEXfor connecting hearing aids to mobile phonesCALL-DEXfor easy wireless connection to mobile phonesCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situationsAvailable in some countries only.
  - You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care professional.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2for easy landline useFM+DEXfor streaming audio and FM signalsUNI-DEXfor connecting hearing aids to mobile phonesCALL-DEXfor easy wireless connection to mobile phonesCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situationsAvailable in some countries only.
TROUBLESHOOTING
- These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onMake sure the battery is placed correctly and the battery compartment cover is closed correctly.The battery does not workInsert a new battery in the hearing aidThe sound outlet is blockedSee the cleaning sectionThe microphone opening is blockedSee the cleaning sectionThe hearing aid volume is not powerful enoughThe sound outlet is blockedSee the cleaning sectionYour ear is blocked by earwaxContact your doctorYour hearing may have changedContact your hearing care professional/doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorIt is not correctly placed in your ear canalTake it out and reinsert itIt fits loosely in your ear canalContact your hearing care professionalThe hearing aid is uncomfortable to wearIt is not correctly placed in your ear canal.Consult your hearing care professionalIt does not fit your ear properlyContact your hearing care professionalYour outer ear or ear canal is soreIt is important that first-time users only wear the hearing aid for short periods of time at the beginning. Take 2-3 weeks to gradually get used to the hearing aid. If the soreness continues, contact your hearing care professionalYour hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe hearing aids do not respond with a corresponding change in volume or program to the devicea. The device is used beyond the transmission rangeb. Strong electromagnetic interference in the vicinityc. The device and the hearing aids are not matcheda. Move the device closer to the hearing aidsb. Move away from known source of EM interferencec. Check with your hearing care professional to make sure device is matched with the hearing aidsYou hear âinterruptedâ speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.a. The battery in one of the hearing aids has expiredb. Strong electromagnetic interference in the vicinitya. Replace battery in one or both hearing aidsb. Move away from known sources of interference
  - These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onMake sure the battery is placed correctly and the battery compartment cover is closed correctly.The battery does not workInsert a new battery in the hearing aidThe sound outlet is blockedSee the cleaning sectionThe microphone opening is blockedSee the cleaning sectionThe hearing aid volume is not powerful enoughThe sound outlet is blockedSee the cleaning sectionYour ear is blocked by earwaxContact your doctorYour hearing may have changedContact your hearing care professional/doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorIt is not correctly placed in your ear canalTake it out and reinsert itIt fits loosely in your ear canalContact your hearing care professionalThe hearing aid is uncomfortable to wearIt is not correctly placed in your ear canal.Consult your hearing care professionalIt does not fit your ear properlyContact your hearing care professionalYour outer ear or ear canal is soreIt is important that first-time users only wear the hearing aid for short periods of time at the beginning. Take 2-3 weeks to gradually get used to the hearing aid. If the soreness continues, contact your hearing care professionalYour hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe hearing aids do not respond with a corresponding change in volume or program to the devicea. The device is used beyond the transmission rangeb. Strong electromagnetic interference in the vicinityc. The device and the hearing aids are not matcheda. Move the device closer to the hearing aidsb. Move away from known source of EM interferencec. Check with your hearing care professional to make sure device is matched with the hearing aidsYou hear âinterruptedâ speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.a. The battery in one of the hearing aids has expiredb. Strong electromagnetic interference in the vicinitya. Replace battery in one or both hearing aidsb. Move away from known sources of interference
REGULATORY INFORMATION
- EU directives
  - Directive 2014/53/EU
  - Information regarding disposal
- FCC and ISED statements
SYMBOLS
- Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc.)SymbolTitle/DescriptionManufacturerThe product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.Catalogue numberThe productâs catalogue (item) number.Consult instructions for useThe user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.Warning Text marked with a warning symbol must be read before using the product.WEEE markâNot for general wasteâ. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.CE mark The product is in conformity with the requirements set out in European CE marking directives.RCM markThe product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.
  - Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc.)SymbolTitle/DescriptionManufacturerThe product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.Catalogue numberThe productâs catalogue (item) number.Consult instructions for useThe user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.Warning Text marked with a warning symbol must be read before using the product.WEEE markâNot for general wasteâ. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.CE mark The product is in conformity with the requirements set out in European CE marking directives.RCM markThe product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.

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File created: 2020-06-10

Published: 2021-10-26

Updated: 2023-05-18

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Widex EVOKE IP Hearing Aids

User Manual - Page 37