Loading ...
Loading ...
Loading ...
30
|
ENG
TROUBLESHOOTING
PROBLEM WHAT TO DO
Bose Music app can’t
find frames
Power on the frames (see page 16).
Press and hold the button on the right temple until you hear
“Ready to connect” or see the status light blink blue.
In the Bose Music app, run available software updates.
Intermittent Bluetooth
connection
Clear the frames device list (see page 25). Connect again
(see page 24).
Move the mobile device closer to the frames.
No sound
Press play on your mobile device to make sure audio is playing.
Move your device closer to the frames and away from any
interference or obstruction.
Use a dierent music source.
Connect a dierent device (see page 24).
Poor sound quality
Use a dierent music source.
Connect a dierent mobile device.
Move the device closer to the frames and away from any
interference or obstructions.
Turn o any audio enhancement features on your device or your
audio/streaming app.
Microphone isn’t picking
up sound
Make sure the microphone opening on the right temple is
not blocked.
Try another phone call.
Try another compatible device.
Frames don’t charge
Make sure the pins on the charging cable are correctly aligned
with the charging port on the frames and magnetically snapped
into place.
Secure both ends of the charging cable.
If the frames have been exposed to high or low temperatures,
let the frames return to room temperature and then try
charging again.
Try a dierent USB wall charger.
Loading ...
Loading ...
Loading ...