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10
Troubleshooting
PROBLEM PROBABLE CAUSE/SOLUTION
Food is undercooked. • Was food cooked on the KEEP WARM setting? Do not cook on KEEP WARM. Only cook on LOW or
HIGH setting.
• Was power interrupted?
• Did you select the LOW heat setting, but used a cooking time based on the HIGH heat setting?
• Crock was overfilled. For best results, fill crock no more than 1 inch (2.5 cm) from the lid.
• Lid was not placed correctly. Check to make sure lid is seated properly on the crock.
My meal was
overcooked. Why?
• Foods will continue to increase in temperature after desired temperature has been reached. Check
food when cooking time has been reached.
• Did you select the HIGH heat setting, but used a cooking time based on the LOW heat setting?
• Crock was less than half full. Check for doneness 1 to 2 hours earlier than recipe states.
The food isn’t done after
cooking the amount of
time recommended in
my recipe.
• This can be due to voltage variations (which are commonplace everywhere) or altitude. The slight
fluctuations in power do not have a noticeable effect on most appliances. However, it can alter the
cooking times in the slow cooker by extending the cooking times. Allow sufficient time and select the
appropriate heat setting. You will learn through experience if a shorter or longer time is needed.
Lid gasket collapsed. • This can be caused by sudden temperature change, like running cold water over a warm lid. Allow lid
to sit at room temperature. It will return to the original shape within 24 hours.
• To help maintain the shape of the gasket, do not cook with clips latched and do not store empty unit
with clips latched.
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