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- Owner's manual - (English)
- Use and Care Guide - (English)
- Dimensions - (English)
- Drilling Template - (English)
- Regulatory Compliance - (English)
- Troubleshooting Guide - (English)
- Instructions to re-key a SmartKey Security lock - (English)
Door handing process was successful! Proceed to next step after latch bolt stops moving.
Remove battery pack. wait 15 seconds. then attempt the process again.
Remove battery cover.
Remove battery pack.
Make sure the turnpiece is in the vertical position.
Do not install batteries until step 5.
Note: Turnpiece may not rotate smoothly until after step 5.
Connect cable. Ensure tight cable connection.
Lay cable flat against the interior housing.
Push turnpiece shaft onto torque blade.
Secure interior assembly with supplied screws.
This step will teach your lock the orientation of your door and is crucial to lock operation.
Install 4 AA batteries in battery pack.
Press and HOLD the Lock button while installing battery pack.
Hold button until the latch bolt starts moving on its own.
Did the latch bolt retract and extend on its own when the battery pack was installed?
Ensure correct polarity.
For best results. use new. non-rechargeable Alkaline batteries only.
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What is the diameter of the hole in the door?
Install exterior keypad and mounting plate.
Insert cylinder into keypad.
Diameter is 2-1/8" (54 mm) Diameter is 1-1/2" (38 mm)
“C” is required for installation.
Install “C” on “F”. “D” is not needed for installation. Discard “D”.
Cable goes underneath latch.
Locate screws and keep them within reach.
Support exterior assembly during mounting plate installation.
Route cable through center hole. then push cable into side hole.
Insert key and test latch. If latch does not extend or retract smoothly. adjust screws (T).
Remove key when finished and make sure the latch bolt is fully extended.
Keep parallel to edge of door.
Tighten screws evenly.
Install the exterior keypad
Install the interior assembly
Install the batteries and perform the door handing process
Initiate the pairing process at your smart home controller. Refer to your smart home system instructions for more information.
When prompted by your smart home system to initiate pairing at the lock. press button “A” on the lock interior four times.
If the pairing process is successful. re-name the lock in your system (if applicable).
If the pairing process is unsuccessful. press button “B” nine times.
Perform steps 6A-6C again.
If pairing is still unsuccessful. consult the Programming and Troubleshooting Guide on the SmartCode 910 page of online at www.kwikset.com.
Pair the lock with your smart home system
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Confirm that the code(s) added in previous step can unlock the door.
Make sure the door is open. Press the Program button the number of times that corresponds to the user code position being programmed.
Locking the Door Unlocking the Door
Enter user code. A total of 30 user codes may be programmed.
Press Lock button once.
What lights and sounds does the lock produce?
Each user code must be a unique code between 4 and 8 digits. depending on your smart home system.
Example: If programming the third code. press the button three times.
Programming was successful.
Programming was unsuccessful.
Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt.
Press Lock button once.
Enter user code.
It is recommended that you add and delete all user codes through your smart home control system. If your system does not allow this. codes may be added directly to the lock as shown here.
Programming Timeout If no button is pressed for five seconds. the system will time out and you will need to restart the procedure.
+Beeping sound will only be heard if switch #3 (on the lock interior) is in the on positon. See “Switches and Status LED Colors” on page 4.
For enhanced security. a mastercode may be used when adding and deleting user codes. For more information about the mastercode. download the Programming and Troubleshooting Guide on the SmartCode 910 page at www.kwikset.com.
One green flash with one beep* Three red flashes with three beeps* Two beeps*
Programming time out.
Make sure not to pause for more than 5 seconds during programming.
Tip: You can press the Lock button before entering your user code to light up the keypad at night.
Re-key the lock (if needed).
Install the battery cover.
IMPORTANT: Remove battery pack before re-keying.
Re-key the lock to work with your existing key.
See the supplied SmartKey Re-key instructions for more information.
Reinstall battery pack.
Add user codes (30 max)
Re-key the lock (if needed) and install the battery cover
Test the lock (review normal operation)
Alert Reason Solution
Keypad flashes red 1 time with 1 beep* Door jammed while attempting to lock.
Manually re-lock door. If needed. reposition strike.
Keypad flashes red 3 times with 3 beeps*
Attempt programming procedure again.
One incorrect code entered.
No user code programmed.
Program at least one user code.
Keypad flashes red 10 times with 10 beeps* Low battery.
Lock beeps 2 times.
Attempt programming procedure again. making sure not to pause for more than 5 seconds.
Keypad flashes red 3 times.
Keypad flashes red 6 times with 6 beeps*.
Keypad flashes red 15 times with 15 beeps* Three incorrect codes entered within one minute.
Re-enter code after 60 second keypad lockout.
+Beeping sound will only be heard if switch #3 is on.
+ 2017 Spectrum Brands. Inc.
Read all instructions in their entirety.
2. Familiarize yourself with all warning and caution statements.
Remind all family members of safety precautions.
4. Protect your user codes and mastercode.
Dispose of used batteries according to local laws and regulations.
CAUTION: Prevent unauthorized entry. Since anyone with access to the back panel can change the user codes. you must restrict access to the back panel and routinely check the user codes to ensure they have not been altered without your knowledge.
The use of a mastercode can help protect your system’s settings.
WARNING: This Manufacturer advises that no lock can provide complete security by itself. This lock may be defeated by forcible or technical means. or evaded by entry elsewhere on the property. No lock can substitute for caution. awareness of your environment. and common sense. Builder’s hardware is available in multiple performance grades to suit the application. In order to enhance security and reduce risk. you should consult a qualified locksmith or other security professional.
Adding the lock to the network
During the pairing process. press button “A” on the lock interior four times.
Removing the lock from the network
Press button “B” on the lock interior nine times.
ZigBee System Notes
ZigBee is a “Wireless mesh network. and results may vary based on building construction and communication path. with 35+ feet being typical installed distance in a standard home environment and 250 feet+ when the lock has a clear line of sight with the smart home controller. It may be necessary to install additional ZigBee devices to enhance the communication path between the lock and controller for a more robust ZigBee network.
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SmartCode at a Glance
Deleting a user code
In order to delete a user code. you must override the code by adding a different user code in the same position. For example. if you want to delete the third code. add a different user code in position three.
Test the old user code to make sure it can no longer unlock the door.
If you cannot remember the user code position. you may wish to perform a factory reset to delete all codes associated with the lock.
Interior (cover removed)
Switches and Status LED colors Troubleshooting
Door lock status LED blinks every 6 seconds
Lock automatically re-locks door 30 seconds after unlocking. Disabled if no codes are programmed.
Color Lock Status
Blinking green Unlocked
Blinking amber Locked
Blinking red Low battery
Door handing process did not work properly.
See the online Programing and Troubleshooting Guide.
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A factory reset will delete all codes associated with the lock. and it will remove it from your smart home system.
1 Remove battery pack.
2 Press and HOLD the Program button while reinserting the battery pack.
Keep holding the button for 30 seconds until the lock beeps and the status LED flashes red.
Keypad Lock button
Keyway SmartKey tool hole
Button “A” Button “B”
3 Press the Program button once more. When the LED flashes green and you hear one beep. the lock has been reset.
4 Perform the door handing process again to teach the lock the orientation of the door. pair the lock with your smart home system. and add user codes to your lock.
A complete SmartCode 910 Programming and Troubleshooting Guide is available at www.kwikset.com.
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Tags: Kwikset 99390-004, Kwikset Home Connect 620