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Save time and money! Review the charts on the following pages, or visit GEAppliances.ca. You may not need to call for service.
Before you call for service…Troubleshooting Tips
WATER Possible Causes What To Do
Water pumped out
before cycle is complete
Lid lifted or cycle was put
in pause for over 24 hours
Reset cycle.
Water won’t drain Drain hose is kinked or
improperly connected
Straighten drain hose and make sure washer is not sitting on it.
Top of drain outlet should be less than 6 ft (1.8 m) above floor.
Washer spins and pauses
at the beginning of cycles
This is normal The washer is sensing the load.
Washer pauses during
wash cycle
The Soak Option was
chosen
This is normal. The washer alternates between agitate and soak during
these cycles to get your clothes cleaner with less wear.
This is normal Many cycles incorporate as series of soaks within the agitation period to
get your clothes clean with less wear.
OPERATION Possible Causes What To Do
Residual powder in
dispenser or clogging
of dispensers (Not all
features are on all models)
dispensers (on some
models)
Wash water too cold or low
home water pressure
Select a warmer wash temperature if possible to improve dissolving of
detergent or use liquid detergent. Make sure siphon caps are free of debris
and fully pressed into position. Remove and clean tray if clogging occurs.
Laundry additives
dispensing too soon
(Dispensers on some
models)
Overfilling of dispensers Do not overfill or add water to dispenser. Select Deep Rinse option when
using fabric softener.
Washer pauses during
spin cycle
This is normal The washer may pause during the spin cycle to remove soapy water more
efficiently.
Washer won’t operate Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply is turned off Turn both hot and cold faucets fully on.
prevents agitation and
spinning when lid is up
Close lid and press Start.
Circuit breaker/fuse is
tripped/blown
Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer
should have a separate outlet.
Electronics need to be reset Unplug washer, wait 2 minutes, plug back in and press Start.
Start was not pressed Press Start.
Detergent packets
not dissolving
Laundry detergent packet
placed in dispenser
Laundry detergent packets should not be used in the dispensers.
They should only be added directly to the wash ba
sket following the
manufacturer’s directions.
Unexplained time and/
or settings changes
Changing options (Not all
features are on all models)
This is normal. Several options will change other options to maximize
washer performance.
Basket seems loose Basket moves or rotates
freely
Washer basket does not have a traditional brake. Washer basket will move
freely. This is normal.
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