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Troubleshooting
Having trouble completing installation?
Don’t worry, it’s usually an easy fix.
PROBLEMS SOLUTIONS
SETUP
I’m having issues starting
my air purifier.
Ensure the plug is pushed
completely into the outlet.
Appliances should be
plugged directly into a
wall outlet.
AIR
PURIFICATION
No air is coming out of
the top of the unit.
Make sure there are
no curtains, blinds, or
furniture blocking the
air intake.
My air quality has not
improved after running
for a long time.
• Make sure the filter is
installed correctly.
• Lower your home’s
humidity or place
the unit in a less
humid area.
• Make sure there are
no curtains, blinds, or
furniture blocking the
air intake.
• The room may be
too large.
Check the product’s
recommended
coverage.
The unit has issues
removing particles from
the air.
Depending on your
environment, the filter
may need to be replaced
earlier. Try replacing filter
for better results.
The air coming out of
the air purifier has a
particular smell.
In environments with
strong smoke and other
odors, the filter may need
to be replaced earlier.
Try replacing filter for
better results.
DISPLAY
There is a red indicator
flashing for a long time.
The red-light indicator
(flashing or solid) means
you should replace the
filter. Press the light key
for 3 seconds to reset the
filter lights.
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