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44
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ENG
TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the speaker:
• Make sure the speaker is connected to a live AC (mains) outlet.
• Secure all cables and make sure all connections are correct.
• Check the status lights (see page 33).
• Move the speaker away 1 – 3 ft (0.3 – 0.9 m) from possible interference (wireless
routers, cordless phones, televisions, microwaves, etc.).
• Place the speaker according to the placement guidelines (see page 13).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contactworldwide.Bose.com/contact
SYMPTOM SOLUTION
No HDMI ARC or
optical port
on your TV
Use an alternate setup method to connect your TV to the speaker
(see page 38).
Speaker doesn’t
power on
Plug the power cord into a dierent AC (mains) outlet.
Use the remote to power on the speaker (see page 21).
Unplug the power cords for the speaker and optional bass module,
wait 30 seconds, and plug them firmly into a live AC (mains) outlet.
Remote is
inconsistent or
doesn’t work
Replace the battery (see page 42).
Make sure the remote is within 20 ft (6 m) of the speaker.
Make sure there are no obstructions between the remote and
the speaker.
Make sure you are in the correct source by pressing the volume
button on the remote to see if the correct source light on the
speaker flashes.
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