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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
connect to bass
module or surround
speakers
Refer to your bass module or surround speakers owner’s guide for
troubleshooting (see page 37).
Make sure our bass module or surround speakers are compatible
with the soundbar (see page 37).
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds and firmly plug them into the
AC (mains) outlet.
No audio from bass
module or surround
speakers
Make sure your bass module or surround speakers are compatible
with the soundbar (see page 37).
Make sure the software is current in the Bose Music app.
Adjust the bass level using the Bose Music app (see page 25).
Switch to a dierent source (see page 22).
Sound is coming from
TV speaker
Make sure that the soundbar’s HDMI cable is inserted into a
connector on your TV labeled eARC or ARC (Audio Return Channel).
If your TV does not have an HDMI eARC or ARC connector, connect
to the soundbar using the optical cable (see page 48).
Turn o your TV speakers. Refer to your TV owner’s guide.
If the soundbar is connected to your TV’s HDMI eARC or ARC
connector, make sure that Consumer Electronics Control (CEC) is
enabled in your TV system menu. Your TV may refer to CEC by a
dierent name. Refer to your TV owner’s guide.
Disconnect the soundbar’s HDMI cable from your TV’s HDMI eARC or
ARC connector and reconnect it.
Decrease your TV volume to its lowest setting.
Connect to the soundbar using both the HDMI cable (see page
47) and optical cable (see page 48).
Poor or distorted
audio
Test dierent sources if available.
Make sure that your TV can output surround sound audio. Refer to
your TV owner’s guide.
If the audio is being played from another device, reduce the volume
of that device.
Adjust the bass level using the Bose Music app (see page 25).
Power o your TV speakers. Refer to your TV owner’s guide.
Run ADAPTiQ audio calibration (see page 18).
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