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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Low Battery Battery is less than 25% Charge the battery
Display reads
“ERROR”
Blood pressure is outside of measurement range
Arm or monitor was moved during test
The cuff does not inflate properly or pressure falls
quickly during test
The cuff was not properly applied
Display reads
an abnormal
result
Bluetooth
connection
unstable
No response
Incorrect operation or strong electromagnetic interference
Press the button to reset the device and reconnect
the iOS/Android device to the monitor, re-launch app.
Re-test and contact your health professional if blood
pressure measurement is still outside of normal range
Re-test, make sure not to move your arm or the monitor
Review the cuff application instructions and re-test
Review the cuff application instructions and re-test
The cuff position was not correct or it was not properly
tightened
Review the cuff application instructions and re-test
Body posture was not correct during testing Review body posture instructions and re-test
Speaking, moving arm or body, being angry, excited or
nervous during test
Re-test when calm; avoid speaking or moving
during the test
Bluetooth connection unsuccessful, monitor is abnormal,
or strong electromagnetic interference is present
Restart iOS/Android device. Reset monitor by pressing
the button . Make sure the monitor and
iOS/Android device are away from other electrical
equipment. Please see GENERAL SAFETY AND
PRECAUTIONS
7
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