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If you are a homeowner please contact a Kraus Customer Service Representative at:
Kraus USA, Inc.
12 Harbor Park Drive
Port Washington, NY 11050
Toll-free 800-775-0703
Customerservice@kraususa.com
If you are a plumbing contractor or trade professional please contact a Kraus
Pro Representative at:
Kraus USA, Inc.
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8955
Proservice@kraususa.com
If you are an Authorized Partner please contact a Partner Support Representative at:
Kraus USA, Inc.
12 Harbor Park Drive
Port Washington, NY 11050
516-801-8954
Partnersupport@kraususa.com
In requesting warranty service, please be ready to provide:
1. Proof of purchase.
2. A description of the problem.
Download the Kraus Care & Maintenance Guide at:
http://www.kraususa.com/maintenance
Faucet Warranty
Kraus products are manufactured and tested to the highest quality standards by Kraus USA Inc. (“Kraus”).
Kraus extends this warranty to the original purchaser for personal household use of the “Faucet” in its original
location. The warranty is non-transferable.
Kraus warrants the structure and finish of the product to be free from defects in material and workmanship under
normal usage for the lifetime of the product. The warranty commences from the initial date of purchase by the
owner or trade professional, from an authorized Kraus dealer, through the lifetime of the original owner or
end-user.
Kraus warrants the mechanical components such as but not limited to sprayhead assembly (includes engine,
aerators , structure, restrictors, back flow preventers, sprayer hoses, braided supply line hoses which encompass-
es nylon, silicon and stainless steel, etc) of the product to be free from defects in material and workmanship
under normal usage for a period of one (1) year. The warranty commences from the initial date of purchase by the
owner or trade professional, from an authorized Kraus dealer, through the one (1) year term of the original owner
or end-user.
Kraus warrants the mechanical component (cartridge) of the product to be free from defects in material and
workmanship under normal usage for a period of five (5) years. The warranty commences from the initial date of
purchase by the owner or trade professional, from an authorized Kraus dealer, through the five (5) year term of
the original owner or end-user.
Any product reported to the authorized dealer or to Kraus as being defective within the warranty period will be
repaired or replaced with a product of equal value at the option of Kraus. This warranty extends to the original
owner or end-user, and is not transferable to a subsequent owner.
Restrictions
This warranty does not cover antediluvian, discontinued, or display products, whether such items are purchased
at discount outlets, unauthorized dealers, and/or sold on clearance.
This warranty does not cover instances of negligence, misuse, abuse, improper installation, carelessness,
accident, hard water or mineral deposits, exposure to corrosive materials, misapplication, damages caused by
improper maintenance, alteration of the product, or failure to follow care or installation instructions enclosed with
your product. Avoid using abrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine. Avoid using
abrasive pads, steel wool, or wire brushes, as these will damage and wear down the finish.
This warranty does not apply to Products that have not been installed or operated in accordance with instructions
supplied by Kraus and all applicable rules, regulations, and legislation pertaining to such installations.
This warranty does not apply unless the Kraus product is installed by a fully insured and licensed trade
professional. Kraus insists that such professionals have experience in the installation of bathroom and kitchen
manufactured goods.
This warranty does not cover labor charges or costs of removal and reinstallation of said product. This warranty
does not allow recovery of incidental or consequential damages, such as loss of use, delay, property damage, or
other consequential damages, and Kraus accepts no liability for such damages.
This warranty does not cover Marine or Outdoor Installation.
Except as otherwise provided above, Kraus makes no warranties, expressed or implied, including warranties of
merchantability and fitness for a particular purpose, or compliance with any code.
Shipping charges will be covered for the first (1) year of the warranted replacement part or product (HI, AK, and
Puerto Rico shipping charges may apply). International shipping fees are not included.
Commercial Warranty
Kraus extends the above warranty for a period of one (1) year to purchasers of products for industrial, commercial,
and business use.
All incidental or consequential damages are specifically excluded. No additional warranties, express or implied,
are given, including but not limited to any implied warranty of merchantability or fitness for a particular purpose.
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how
long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives
you specific legal rights, and you may also have other rights which vary from state to state.
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