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23
Troubleshooting
POSSIBLE PROBLEM EASY SOLUTION
Oven will not switch "ON"
•
Check that the power plug is securely inserted into the outlet.
•
Insert the power plug into an independent outlet.
•
Insert the power plug into a different outlet.
•
Reset the circuit breaker if necessary.
The LCD display
light has gone out
•
The oven goes into standby mode if not used for 10 minutes. When in
standby mode, the LCD screen will cease to illuminate, however all function
options will still be visible.
•
To re-activate the oven out of standby mode, press the START/CANCEL
button on the control panel, or turn any dial. The LCD screen will
re-illuminate.
The pizza does not
cook evenly
•
Some large pizzas may brown unevenly in compact ovens. Open the oven
door half way through the cooking time and turn the pizza 180 degrees for
more even darkness.
The Magnetic Auto-Rack
Eject comes out too far
when I open the door
•
Always open the door slowly and in a controlled manner when the wire rack
is inserted into the middle rack height position to prevent the wire rack
from ejecting too quickly.
I cannot select the
FROZEN FOOD button
•
The FROZEN button is only selectable for the following functions: TOAST,
BAGEL, BAKE, PIZZA, COOKIES, AIR FRY. When selecting the FROZEN
button, this will automatically adjust the cooking time for an optimized
food result.
Steam is coming out
from the oven door
•
This is normal. The door is vented to release steam created from high
moisture content food such as frozen breads. Be mindful that the steam can
be hot.
The heating elements
appear to be pulsing
•
Element iQ
®
accurately controls the heat inside the oven by pulsing the
power and adjusting the power level in the heating elements in short bursts
to give accurate temperature control. This is normal.
Water is dripping onto
counter from under door
•
This is normal. The condensation created from high moisture content food
such as frozen breads will run down the inside of the door and can drip onto
the counter.
The temperature reading
on the LCD screen doesn't
match the temperature
measured inside the oven
•
To ensure the measurements are standardized, the oven temperatures
have been calibrated in the TOAST position (center of the middle rack
with no tray in place). Re-check the temperature in this position, ensuring
not to open the oven door for 30 minutes as heat will escape each time
the door is opened. Note that the ‘preheat’ alert sounds at 75% of the target
temperature.
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