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For electrical products sold within the European Community. At the end of the
electrical products useful life it should not be disposed of with household waste.
Please recycle where facilities exist. Check with a Local Authority or retailer for
recycling advice in your country.
Batteries should be disposed of or recycled in accordance with WEEE Directive
2012/19/EU. Packaging should be recycled where possible.
What•does•a•Dimplex•Guarantee•cover?
Dimplex designs and manufactures its products to ensure they deliver reliable service for
normal, household use in domestic settings. All Dimplex products are individually tested
before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is
found to be defective due to faulty materials or workmanship within the Guarantee Period,
this Dimplex Guarantee will cover repair or - at the discretion of Dimplex – replacement
with a functionally equivalent Dimplex product.
The Dimplex Guarantee Period is two calendar years from the date of purchase of your
Dimplex product, or the date of delivery of the product, if later. The Dimplex Guarantee is
conditional upon you providing the original purchase receipt as proof of purchase. Please
therefore retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on 0844
879 3588 or visit http://www.dimplex.co.uk/about-us/contact-us/ and complete the online
form. For ROI please email [email protected] or call +353(0)1 842 822. We will need
details of your Dimplex product, its serial number and a description of the fault which has
occurred. You can ! nd the model number and serial number for your Dimplex product on
the heaters side. Once we receive your information and proof of purchase we will contact
you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Guarantee there may be a charge
to repair your product. However, we will contact you for agreement to any charges before
any chargeable service is carried out.
What•is•not•covered•by•a•Dimplex•Guarantee?
The Dimplex Guarantee does not cover any of the following:
• Any fault or damage to your Dimplex product due to faulty materials or workmanship
occurring outside the one year Guarantee Period.
• Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment
or property.
• Accidental damage to your Dimplex product or damage to your Dimplex product from
external sources (for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Dimplex product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside
Dimplex’s control.
Recycling
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