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16
What Might be the Cause of...
Defects you can remedy yourself
Before calling service for technical advice please
run through the following checklist. A charge will
be made if the machine is found to be working or
has been installed incorrectly or used incorrectly.
If the problem persists after completing the
recommended checks, please call Service, they
may be able to assist you over the telephone.
Time display to end could change during
drying cycle. The time to end is continuously
checked during the drying cycle and the time
is adjusted to give the best estimation time.
The displayed time may increase or decrease
during the cycle and this is normal.
Drying time is too long/clothes are not dry
enough…
● Have you selected the correct drying
time/programme?
● Were the clothes too wet? Were the clothes
thoroughly wrung or spindried?
● Does the filter need cleaning?
● Is the dryer overloaded?
The dryer does not operate…
● Is there a working electricity supply to the
dryer? Check using another appliance such as a
table lamp.
● Is the plug properly connected to the mains
supply?
● Is there a power failure?
● Has the fuse blown?
● Is the door fully closed?
● Is the dryer switched on, both at the mains
supply and at the machine?
● Has the drying time or the programme been
selected?
● Has the machine been switched on again after
opening the door?
The dryer is noisy…
●
Service for advice.
The Indicator is on…
● Does the filter need cleaning?
Switch off the dryer and contact GIAS
● Is the venting hose kinked or blocked?
CUSTOMER SERVICE
Should there still be a problem with your
dryer after completing all the recommended
checks, please call service for advice.
They may be able to assist you over the
telephone or arrange for a suitable
appointment for an engineer to call under the
terms of your guarantee. However, a charge
may be made if any of the following applies to
your machine:
● .
● Has not been installed in accordance with
the installation instructions.
● Has been used incorrectly.
Is found to be in working order
Spares
Service
Always use genuine spares, available direct
from service.
For service and repairs call your local
service engineer.
T h e m a n u f a c t u r e r d e c l i n e s a l l
responsibility in the event of any printing
m i s t a k e s i n t h i s b o o k l e t . T h e
manufacturer also reserves the right to
make appropriate modifications to its
products without changing the essential
characteristics.
9.
TROUBLESHOOTING
FOR SMART TOUCH MODELS
The Candy simply-Fi app has a Clever Check-up function that allows you to confirm the functionality
and status of the product at any time. To use the Candy simply-Fi APP you will need an Android
smartphone with NFC technology.
More info can be found on the App.
If the display of the machine is showing an error (by a code or blinking LEDs), you should turn on the App
on your Android smartphone, with NFC on. Place your smart phone against the Smart Touch logo on the
control panel. You should now be able to read the fault directory to solve the issue.
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