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USER MANUAL USER MANUAL
PG 24 PG 25
MAINTENANCE
Cleaning the drain pump filter
Only applicable to certain models.
Warning!
• Be careful of the hot water!
• Allow detergent solution to cool down.
• Unplug the machine to avoid electrical shock before cleaning.
• Drain pump filter can filter lint and small foreign objects from the washing.
• Clean the filter periodically to ensure the normal operation of washing machine.
Caution!
• Make sure that valve cap and emergency drain hose are reinstalled properly,
cap plates should be inserted aligning to hole plates otherwise water may leak;
• Some machines don’t have emergency drain hose, so step 2 and step 3 can
be skipped.
• Rotate lower cover cap directly to make water run into basin.
MAINTENANCE
Troubeshooting
If the machine will not turn on or stops during operation, refer to the table below to
diagnose the problem. If a solution cannot be achieved, please contact the service
provider.
Fault Possibe Cause
No washing The power is off or the fuse is burned out.
The power supply voltage is too low.
The required water level has not been reached due to lack of flow.
The delay has been set and has not yet expired.
No water flow The power is off or the fuse is burned out.
The water supply is cut off or the water pressure is too low.
The inlet hose is not properly connected and/or the water tap is closed.
The inlet filter is blocked by debris.
The machine is on pause.
Abnormal draining The water drain hose is placed too high.
A partial/full blockage is present in the outlet hose
Abnormal spin The door lid is not closed.
Clothing is not spread out in the drum evenly.
The machine has not been placed on an even surface
The motor belt is loose.
Error Code Description Solution
E1 Alarm for abnormal water flow. Check the water tap is open or not
E2 Water hasn’t drained properly. Check the water sensor and drain pump
E3 Alarm for lid not closed before wash
and spin.
Close the lid, Press “Start” button
E4 Unbalanced drum. Manually balance clothes in the drum by hands.
Note:
• After the checking all possible fault causes, activate the appliance. If the
problem occurs or the display shows other error codes again, contact the
service centre.
Drain the water out of the pump,
using a container to collect the
water.
Open the filter by turning to
counter clockwise.
Re-insert the filter.
Tighten the pump cover
clockwise.
Clean the filters
Remove any foreign objects.
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