Aurora AU800SZ User Manual

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8 ENGLISH

TROUBLESHOOTING

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TROUBLESHOOTING

If there is a problem with your shredder, check below for the symptoms and steps to resolve. If you con-

tinue to have problems, contact customer support at our Service Center 1-800-327-8508. DO NOT

ATTEMPT TO REPAIR BY OPENING THE SHREDDER HEAD. This will completely void the product

warranty.

 Theshredderdoesnotworkatall.

1)Make sure the unit is pluggedin and that the outlet is in good working order.

2) Overheatingwithextendeduse: In the event that the shredder has shred continuously

beyond the maximum running time and overheated, the unit will automatically shut off. If this hap-

pens, switchtheshredderOfffor15minutes or longer before resuming normal operation.

3) Make sure the shredder head is correctly seated onto the included wastebasket, with all the words

and icons facing towards you. The head unit is particularly

designed to work only with the integrated wastebasket. The

shredders are equipped with a safety interlocking mecha-

nism, which prevents the shredder from working when

the head unit is lifted, removed, or accidentally knocked

over. The shredder will not function unless the head unit is

properly mounted as pictured. (FIGURE 4)

4) If using a plastic bag to line the wastebasket, please remove it. This may cause the shredder not to

operate properly.

5) The activation sensor of the shredder is located near the center of the feed slot. Be sure to feed

directly into the center area to activate the machine (especially applies to smaller pieces of paper

or credit cards).

 Theshredderrunsin“Rev(Reverse)”modebutnotin“Auto(On)”mode.

While in “Auto” mode, the motor will not start running until paper is inserted into the feed slot. Set

the unit to “Auto” and insert paper to shred. The sensor that activates the shredder in Auto mode

is located directly in the center of the slot. If the paper you are inserting is narrow, it may not be

activating the optical sensor. It is also possible that the feed slot has become blocked with paper.

Insert an index card or any rigid sheet of cardstock (old greeting card or folded file folder), directly

in the center of the feed slot, while applying force to help push the jammed paper through. This will

usually clear any paper blockage.

 Howtoclearapaperjamintheshredder.

1) Switch the shredder over into Reverse (REV) mode. While in Reverse, the shredder will back up and

loosen the jammed paper. If required, you may need to tug and remove several sheets to effectively

FIGURE4

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Aurora AU800SZ Professional Strip Cut Paper Shredder/CD/Credit Card Shredder Without Wastebasket, 8-Sheet Strip-Cut No Basket