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21
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE OR REMEDY
Appliance is
connected
but does not
work:
Ensure that the appliance is plugged in and there is power in the
outlet.
Confirm that circuit breaker or fuse has not tripped.
Cooling system
operates
continuously
for extended
periods of time:
Ambient temperature too high.
Door opened frequently or for too long.
Door not closed properly (misaligned, damaged or dirty door seals).
Large load of food added at once.
Temperature sensor blocked by food, preventing proper air
circulation.
Ensure recommended clearances are adhered to.
Ensure there is adequate air circulation behind the appliance.
Excessive ice
build up on the
back wall or in
the freezer:
(Note: some
moisture buildup is
normal)
Door opened too frequently or for too long.
Warm food placed in refrigerator.
Food placed against back wall of refrigerator.
Poor door sealing.
Door seal damaged or dirty, replace or clean seal.
Extremely humid environment.
Door not closed properly or opened excessively.
Door will not
close:
Check and clean the door gasket regularly to ensure that there is
no debris on it.
Door difficult to
open:
Clean door gaskets and contact surfaces with mild soap and warm
water.
Add non-slip pads to the refrigerator feet if it is sliding on the floor.
LED lighting
does not
work:
Call a service technician. Do not attempt to repair this yourself as
there is danger of making contact with high voltage.
For other troubleshooting inquiries or for an iio™ authorized repair center please
Sensor in the refrigerator (A) blocked by
fresh food. Ensure that the air can circulate
around the sensor (some models).
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