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31
HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt
or other proof
of purchase details in a saf e place; you will need to have
this doc umentation available should the product require attention under guarantee.
Please take a few moments to complete the details below,
as you will need this information when you
call us, or to use our
online services. When you call us you may be required to input
y our serial number into your telephone keypad. For help please
visit grundig.co.uk/support/model -finder.
• The product model number is printed on the Operating Instruction Booklet / User guide.
• The product model and serial number is printed on the Rating Label affixed to the appliance.
• The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or other proof of
purchase paperwork.
Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for requesting
service under guarantee.
Model number Serial number Purchased from Date of purchase
For service under guarantee or for product advice please call our Contact centre
Before requesting service please
check the troubleshooting guide in the Operating Instructions booklet, as a charge
may be
levied w here no fault is found, and even t
hough your product may stil l be under guarantee.
After arranging service the area around the product must be easily accessible to the Engineer, without the need for cabinet s or
furniture to be removed or moved.
It is your responsibility to ensure our Engineers have a clean and safe envir onment to carry out any repairs.
Please have your Model number and Serial number available when you call us, as you may be required to input your serial
number into your telephone keypad during your call.
UK Mainland & Northern Ireland:
0333 207 9920
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02, and are charged at the
basic rate. Calls from landlines and mobiles are included in free call packages
but please check with your telephone service
provider for exact call charges.
Republic of Ireland:
01 691 0203
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the extended guarantee
agreement document, otherwise please call us using the appropriate number above, where service can be obtained at a
charge.
Should you experience any difficulty in obtaining service please call us on 0333 207 9920 or 01 691 0203.
Contact us though our website
Send us a secure message through our online contact us form. Please visit our website, click Contact Us and choose a
product support topic from the list of options. Complete the required details and click send message.
Product registrations
For UK and Republic of Ireland product registrations please visit grundig.co.uk/register.
Recycling
This product bears the selective sorting symbol for waste electrical and electronic
equipment (WEEE).
This means that this product must be handled pursuant to European Directive
2002/96/EC in order to be recycled
or dismantled to minimize its impact on the
environment.
For further information, please contact your local or regional authorities.
Electronic products not included in the selective sorting process are potentially dangerous
for the environment and human health due to the presence of hazardous substances.
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