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TROUBLESHOOTING
23
|
ENG
SYMPTOM SOLUTION
Intermittent or
no audio
Unmute the system.
Increase the volume.
Confirm that the soundbar or speaker is playing audio. If not, refer to
your soundbar or speaker owner’s guide for troubleshooting
(see page 24).
Test dierent sources (if available).
Make sure that you’re playing audio that has bass frequencies, such as
music or movies.
For wireless connections:
Confirm that the system status light is glowing solid white,
indicating that the bass module is connected to the soundbar
(see page 20).
Repeat the connection process (see page 14).
Place the bass module according to the placement guidelines
(see page 11).
Poor or distorted
sound from
bass module
Test dierent sources (if available).
Place the bass module according to the placement guidelines
(see page 11).
Remove all protective films from the bass module.
If the bass module is connected to a Bose Smart Soundbar or
SoundTouch 300 soundbar, run ADAPTiQ audio calibration. For more
information, refer to your soundbar owner’s guide (see page 24).
NOTES:
This solution does not apply to the Bose Smart Soundbar 300.
If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
If the bass module is connected to a Bose TV Speaker or
Bose Smart Soundbar 300, make sure the 3.5 mm audio cable
(not provided) is connected to the h connector on the back of the
speaker or soundbar, not the B or C connector.
Bass is too heavy
or low
Adjust the bass. For instructions, refer to your soundbar or speaker
owner’s guide (see page 24).
If the bass module is connected to a Bose Smart Soundbar or
SoundTouch 300 soundbar, run ADAPTiQ audio calibration. For more
information, refer to your soundbar owner’s guide (see page 23).
NOTES:
This solution does not apply to the Bose Smart Soundbar 300.
If you no longer have the ADAPTiQ headset (provided with your
soundbar), contact Bose customer service for a replacement.
Place the bass module according to the placement guidelines
(see page 11).
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