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11
Troubleshooting
Problem Cause Solution
Blender stops working
after long periods of
use.
Blender has overheated. Unplug the blender and allow
it to cool down for 10-20
minutes before blending.
Food spills out of
the container while
blending.
Blade assembly is not
secured properly.
Stop the blender, then make
sure the blade assembly is
properly attached.
When blending on a
high speed, food does
not circulate or is
unevenly chopped.
There may be a trapped
air bubble inside of the
mixture.
Stop the blender and open up
the container. Use a rubber
spatula or wooden spoon to
mix ingredients, then resume
blending.
The amount of food in the
blender exceeds the MAX
line.
Reduce the amount of
ingredients in your cup by
pouring or scooping some of
the contents into a dierent
container.
Appliance cannot
turn on.
Plug is loose. Make sure the plug is
connected properly to a
powered socket.
Blade assembly is not
properly attached to the
base.
Make sure the blade
attachment is properly aligned
inside the housing.
Food does not mix
well.
The wrong setting is being
used.
Pulse ingredients for chopped
foods. Use the ‘Auto Blend’
feature or the ‘Start/Stop’
button to evenly blend foods.
Food is chopped too
nely, or is too watery.
Food has been blended for
too long or too much liquid
has been added.
Use short pulses for best
results.
Blender does not
turn o after pressing
‘Start/Stop’.
Unit is malfunctioning. Immediately unplug the
blender and call customer
service.
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