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12 www.dimplex.com
Warranty
One Year Limited Warranty
Products to which this limited warranty applies
This limited warranty applies to your newly
purchased Dimplex electric replace insert. This
limited warranty applies only to purchases made
in any province of Canada except for Yukon
Territory, Nunavut, or Northwest Territories or in
any of the 50 States of the USA (and the District
of Columbia) except for Hawaii and Alaska. This
limited warranty applies to the original purchaser
of the product only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased in
Yukon Territory, Nunavut, Northwest Territories,
Hawaii, or Alaska are not covered by this limited
warranty. Products purchased in these States,
provinces, or territories are sold AS IS without
warranty or condition of any kind (including,
without limitation, any implied warranties or
conditions of merchantability or tness for a
particular purpose) and the entire risk of as to
the quality and performance of the products is
with the purchaser, and in the event of a defect
the purchaser assumes the entire cost of all
necessary servicing or repair.
What this limited warranty covers and for how
long
Products covered by this limited warranty have
been tested and inspected prior to shipment and,
subject to the provisions of this warranty, Glen
Dimplex Americas (Glen Dimplex Amerias herein)
warrants such products to be free from defects
in material and workmanship for a period of 12
months from the date of the rst purchase of
such product.
The limited 12 month warranty period also
applies to any implied warranties that may exist
under applicable law. Some jurisdictions do not
allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to the
purchaser.
What this limited warranty does not cover
This limited warranty does not apply to products
that have been repaired (except by Glen
Dimplex Americas or its authorized service
representatives) or otherwise altered. This
limited warranty does further not apply to defects
resulting from misuse, abuse, accident, neglect,
incorrect installation, improper maintenance or
handling, or operation with an incorrect power
source.
What you must do to get service under this
limited warranty
Defects must be brought to the attention of
Technical Service by 1-888-346-7539. Please
have proof of purchase, catalogue/model and
serial numbers available when calling. Limited
warranty service requires a proof of purchase of
the product.
What Glen Dimplex Americas will do in the event
of a defect
In the event a product or part covered by this
limited warranty is proven to be defective in
material or workmanship during the 12 month
limited warranty period you have the following
rights:
• Glen Dimplex Americas will in its sole
discretion either repair or replace such
defective product or part without charge.
If Glen Dimplex Americas is unable to
repair or replace such product or part, or if
repair or replacement is not commercially
practicable or cannot be timely made, Glen
Dimplex Americas may, in lieu of repair
or replacement, choose to refund the
purchase price for such product or part.
• Limited warranty service will be performed
solely by dealers or service agents of Glen
Dimplex Americas authorized to provide
limited warranty services.
• The purchaser is responsible for removal
and transportation of such product or part
(and any repaired or replacement product
or part) to and from the authorized dealer’s
or service agent’s place of business.
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