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31TROUBLESHOOTING
ENGLISH
Before Calling for Service
Review this section before calling for service; doing so will save you both time and money.
Cooling
Problem Possible Cause Solutions
Refrigerator and
Freezer section are
not cooling.
The control is set to OFF
(some models).
Turn the control ON. Refer to the Setting the Controls
section for proper temperature settings.
Appliance is set to Demo
Mode.
Demo Mode allows the lights and control display to work
normally while disabling cooling, to save energy while
the appliance is on the showroom oor. See the FAQs
section of this manual for instructions on how to disable
Demo Mode.
Appliance is in the defrost
cycle.
During the defrost cycle, the temperature of each
compartment may rise slightly. Wait 30 minutes and
conrm the proper temperature has been restored once
the defrost cycle has completed.
Appliance was recently
installed.
It may take up to 24 hours for each compartment to
reach the desired temperature.
Appliance was recently
relocated.
If the appliance was stored for a long period of time or
moved on its side, it is necessary for the appliance to
stand upright for 24 hours before connecting it to power.
Cooling system
runs too much.
Appliance is replacing an older
model.
Modern appliances require more operating time but use
less energy due to more efcient technology.
Appliance was recently
plugged in or power restored.
The appliances will take up to 24 hours to cool
completely.
The door is opened often or a
large amount of food / hot food
was added.
Adding food and opening the door warms the freezer,
requiring the compressor to run longer in order to cool
the freezer back down. In order to conserve energy, try to
get everything you need out of the freezer at once, keep
food organized so it is easy to nd, and close the door as
soon as the food is removed. (Refer to the Food Storage
Guide.)
Doors are not closed
completely.
Firmly push the doors shut. If they will not shut all the
way, see the "Doors will not close correctly or pop open"
section.
Freezer is installed in a hot
location.
The compressor will run longer under warm conditions.
At normal room temperatures (70 °F) expect your
compressor to run about 40 % to 80 % of the time. Under
warmer conditions, expect it to run even more often. The
freezer should not be operated above 110 °F.
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