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Sub-Zero Customer Care 800.222.7820
TROUBLESHOOTING
High temperatures, unit runs excessively or unit giving off
too much heat.
• Verify condenser is clean.
• Verify door/drawer is closing properly.
• Verify door/drawer has not been left ajar.
• Increased ambient temperatures may cause compres-
sors to run longer.
• If temperature display shows 38° and 0°, but is not
cooling, unit may be in showroom mode. Contact
Sub-Zero Customer Care at 800-222-7820.
No water from dispenser.
• Wait one hour, then try dispenser again. Contact
Sub-Zero Customer Care at 800-222-7820 if unresolved.
Troubleshooting
UNIT OPERATION
No lights or cooling.
• Verify power is on.
• Verify electrical power to unit and home circuit breaker
is on.
No lights in refrigerator or freezer.
• Door/drawer may have been left ajar which has disabled
lights to eliminate excess heat. If lights are out, close
door/drawer for one hour. If lights are still out, contact
Sub-Zero factory certied service.
• LED interior lighting must be replaced by Sub-Zero
factory certied service.
Frost, condensation or ice build up inside unit.
• Verify condenser is clean.
• Verify door/drawer is closing properly.
• Verify door/drawer has not been left ajar.
• Verify door/drawer gasket does not have rips or tears. If
it does, contact Sub-Zero factory certied service.
• If icing is heavy, turn unit off and use a hair dryer to melt
ice. Hair dryer should be set on low and kept moving
at all times. Once ice has melted, wipe up water with a
cloth or paper towel.
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