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COMPATIBILITY WITH SMARTPHONES
You can see a list of compatible smartphones, tablets, etc. at this website:
https://global.widex.com.
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- YOUR HEARING AID
- Welcome
- Congratulations on your new hearing aid.Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users don’t usually get the full benefit of a hearing aid.NOTEYour hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary.
- Your hearing aid at a glance
- F2 model with silver-zinc rechargeable batteries:
- The charger
- Important safety information
- Welcome
- THE HEARING AID
- Indications for use
- The hearing aids are indicated for individuals with a range of hearing loss from minimal (10 dB HL) to severe-to-profound (100 dB HL) and all hearing loss configurations.They are to be programmed by licensed hearing care professionals (audiologists, hearing aid specialists, otolaryngologists) who are trained in hearing (re)habilitation.
- Hearing aids with rechargeable batteries
- Intended use
- The zinc-air battery
- Use a type 312 zinc-air battery for your hearing aid.Always use a fresh, new battery that is precisely the kind recommended by your hearing care professional.NOTECheck that the battery is completely clean and free of any residue before inserting it in the hearing aid. Otherwise your hearing aid may not function as expected.Never attempt to recharge a zinc-air hearing aid battery, as it could explode.Never leave a flat battery in the hearing aids while storing them. It could leak and ruin your hearing aid.Dispose of used batteries as indicated on the packaging and take note of the expiry date.
- Low battery indication
- Changing the battery
- Tamper-resistant battery drawer
- NOTEThis option is not available if your hearing aids use silver-zinc rechargeable batteries.
- The silver-zinc battery
- Use a type 312 silver-zinc battery for your hearing aid.Always use a new battery supplied by your hearing care professional.Dispose of used batteries as indicated on the packaging and take note of the expiry date.NOTERecharge the batteries before using your hearing aids.NOTEIf you are not going to use your hearing aid for several days, remove the batteries.NOTEYour rechargeable batteries should last for approximately one year. Ask your hearing care professional to change them for you when needed.
- Inserting a rechargeable battery
- Recharging your hearing aids
- Sound signals
- How to tell right from left
- Turning the hearing aid on and off
- Putting on and removing the hearing aid
- Putting on the hearing aid1. Insert the ear-set in the ear while holding the lower part of the tube/earwire. Pulling the outer ear upwards and backwards at the same time can be helpful.2. Then place the hearing aid behind the ear. The hearing aid should rest comfortably on the ear, close to your head.Your hearing aid can be fitted using different types of ear-sets. See the separate ear-set manual for more information about your ear-set.
- Removing the hearing aidStart by removing the hearing aid from behind the ear.Then take the ear-set carefully out of the ear canal while you hold the lower part of the tube/earwire.
- Programs
- PROGRAMSUSEUniversalFor everyday useQuietSpecial program for listening in quiet environmentsTransportFor listening in situations with noise from cars, trains, etc.UrbanFor listening in situations with changing sound levels (in supermarkets, noisy workplaces or similar)PartyFor listening in situations with many people talking at the same timeMusicFor listening to musicTWith this program you listen through the hearing aid's telecoil, which allows you to listen directly to the sound without background noise (requires a teleloop system)M+TThis program is a combination of the hearing aid's microphone and the telecoil. You listen to the sound source, but can also hear other soundsSPECIAL PROGRAMSUSEZenPlays tones or noise for a relaxing sound backgroundPhoneThis program is designed for listening to phone conversationsSMARTTOGGLE PROGRAMSUSEZen+This program is similar to Zen but allows you to listen to different types of tones or noiseNOTEThe names in the list of programs are the default names. Your hearing care professional can also select an alternative program name from a preselected list. Then it is even easier for you to select the right program in each listening situation.Depending on your hearing loss, your hearing care professional can activate the Audibility Extender feature. Ask your hearing care professional if you could benefit from this.If your needs and preferences change over time, your hearing care professional can easily change your program selection.
- The Zen program
- Sound and program adjustment
- Using a phone with your hearing aids
- Indications for use
- PAIRING YOUR HEARING AID AND SMARTPHONE
- CLEANING
- ACCESSORIES
- You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care professional.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2for easy landline useFM+DEXfor streaming audio and FM signalsT-DEXfor connecting hearing aids to mobile phones via a telecoilUNI-DEXfor connecting hearing aids to mobile phonesCALL-DEXfor easy wireless connection to mobile phonesCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situationsAvailable in some countries only.
- COMPATIBILITY WITH SMARTPHONES
- TROUBLESHOOTING
- These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onMake sure the battery drawer is completely closedThe battery does not workInsert a new batteryThe hearing aid volume is not powerful enoughYour ear is blocked by earwaxContact your doctorYour hearing may have changedContact your hearing care professional/doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorYour two hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe hearing aids do not respond with a corresponding change in volume or program to the control devicea. The device is used beyond the transmission rangeb. Strong electromagnetic interference in the vicinityc. The device and the hearing aids are not matcheda. Move the device closer to the hearing aids.b. Move away from known source of EM interferencec. Check with your hearing care professional to make sure the device is matched with hearing aidsYou hear “interrupted” speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.a. The battery in one of the hearing aids has expiredb. Strong electromagnetic interference in the vicinitya. Replace battery in one or both hearing aidsb. Move away from known sources of interferenceNOTEThis information covers only the hearing aid. See the "Ear-sets for Widex hearing aids" user manual for information specific to your ear-set. If the problems persist, contact your hearing care professional for assistance.Additional information for hearing aids with silver-zinc rechargeable batteries:LEDs on chargerPossible causeSolutionThere is no lightThe hearing aid is not placed correctly in the chargerMake sure to place the hearing aids correctly in the chargerThe charger is not connectedMake sure that the USB cable is connected to a wall adapterOne or both LEDs are solid redThe battery will not chargeMake sure that the battery is a ZPower rechargeable battery and not a non-rechargeable zinc-air batteryBoth LEDs flash redTemperature is out of range. Charging will restart as soon as the temperature is within rangeMove the charger to an environment between 10°C (50°F) and 40°C (104°F)NOTEIf the problems persist, contact your hearing care professional for assistance.
- These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onMake sure the battery drawer is completely closedThe battery does not workInsert a new batteryThe hearing aid volume is not powerful enoughYour ear is blocked by earwaxContact your doctorYour hearing may have changedContact your hearing care professional/doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorYour two hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe hearing aids do not respond with a corresponding change in volume or program to the control devicea. The device is used beyond the transmission rangeb. Strong electromagnetic interference in the vicinityc. The device and the hearing aids are not matcheda. Move the device closer to the hearing aids.b. Move away from known source of EM interferencec. Check with your hearing care professional to make sure the device is matched with hearing aidsYou hear “interrupted” speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.a. The battery in one of the hearing aids has expiredb. Strong electromagnetic interference in the vicinitya. Replace battery in one or both hearing aidsb. Move away from known sources of interferenceNOTEThis information covers only the hearing aid. See the "Ear-sets for Widex hearing aids" user manual for information specific to your ear-set. If the problems persist, contact your hearing care professional for assistance.
- Additional information for hearing aids with silver-zinc rechargeable batteries:LEDs on chargerPossible causeSolutionThere is no lightThe hearing aid is not placed correctly in the chargerMake sure to place the hearing aids correctly in the chargerThe charger is not connectedMake sure that the USB cable is connected to a wall adapterOne or both LEDs are solid redThe battery will not chargeMake sure that the battery is a ZPower rechargeable battery and not a non-rechargeable zinc-air batteryBoth LEDs flash redTemperature is out of range. Charging will restart as soon as the temperature is within rangeMove the charger to an environment between 10°C (50°F) and 40°C (104°F)NOTEIf the problems persist, contact your hearing care professional for assistance.
- These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onMake sure the battery drawer is completely closedThe battery does not workInsert a new batteryThe hearing aid volume is not powerful enoughYour ear is blocked by earwaxContact your doctorYour hearing may have changedContact your hearing care professional/doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorYour two hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe hearing aids do not respond with a corresponding change in volume or program to the control devicea. The device is used beyond the transmission rangeb. Strong electromagnetic interference in the vicinityc. The device and the hearing aids are not matcheda. Move the device closer to the hearing aids.b. Move away from known source of EM interferencec. Check with your hearing care professional to make sure the device is matched with hearing aidsYou hear “interrupted” speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.a. The battery in one of the hearing aids has expiredb. Strong electromagnetic interference in the vicinitya. Replace battery in one or both hearing aidsb. Move away from known sources of interferenceNOTEThis information covers only the hearing aid. See the "Ear-sets for Widex hearing aids" user manual for information specific to your ear-set. If the problems persist, contact your hearing care professional for assistance.Additional information for hearing aids with silver-zinc rechargeable batteries:LEDs on chargerPossible causeSolutionThere is no lightThe hearing aid is not placed correctly in the chargerMake sure to place the hearing aids correctly in the chargerThe charger is not connectedMake sure that the USB cable is connected to a wall adapterOne or both LEDs are solid redThe battery will not chargeMake sure that the battery is a ZPower rechargeable battery and not a non-rechargeable zinc-air batteryBoth LEDs flash redTemperature is out of range. Charging will restart as soon as the temperature is within rangeMove the charger to an environment between 10°C (50°F) and 40°C (104°F)NOTEIf the problems persist, contact your hearing care professional for assistance.
- CERTIFIED POWER ADAPTERS FOR RECHARGEABLE SOLUTIONS
- REGULATORY INFORMATION
- EU directives
- FCC and ISED statements
- FCC ID: TTY-BF2IC: 5676B-BF2
- Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may cause undesired operation.NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:— Reorient or relocate the receiving antenna.— Increase the separation between the equipment and receiver.— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.— Consult the dealer or an experienced radio/TV technician for help.NOTE:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Changes or modifications to the equipment not expressly approved by Widex could void the user’s authority to operate the equipment.
- ISED Statement / Déclaration d’ISEDThis device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:(1) This device may not cause interference.(2) This device must accept any interference, including interference that may cause undesired operation of the device.L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:(1) L’appareil ne doit pas produire de brouillage;(2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.ISED RADIATION EXPOSURE STATEMENT:This equipment complies with ISED RF radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.ISED EXPOSITION AUX RADIATIONS:Cet équipement est conforme avec ISED les limites d’exposition aux rayonnements défi nies pour un contrôlé environnement. Cet émetteur ne doit pas être co-localisés ou fonctionner en conjonction avec une autre antenne ou émetteur.
- SYMBOLS