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HELP LINE
For additional assistance at any point in the installation process, please call us at
1.800.775.0703 or email us at [email protected]
Our customer service hours are Monday – Friday, 9am – 6pm EST.
Be sure to visit our website at www.kraususa.com.
KRAUS Brand Limited Lifetime Warranty
If a product fails due to material or craftsmanship error during the warranty period,
KRAUS will repair or replace the items at our discretion. We define the warranty period
as the length of time that the owner of the product owns the first home where the
Kraus product is installed. Warranties are not transferable, between homes or owners
and are only applicable to residential use. Commercial use will automatically void
the warranty. To make a warranty claim, the original sales receipt must be presented,
without exception.
Like other home fixtures, Kraus products will require light maintenance to ensure proper
function. We provide you with complete knowledge to perform this maintenance and
can also recommend resources if you are unable to perform this service yourself. Kraus
will not be responsible for product failures due to lack of maintenance.
Kraus recommends installing all Kraus products by hiring a licensed, professional
plumber. We will not be held responsible for any damage or product failure due to
improper installation, misuse, or failure to use a licensed professional. Please read your
care and maintenance documentation to determine the limits of proper use.
By the purchase and use of our products, you agree that Kraus is not liable forincidental,
consequential or special damages associated with the return, replacement, installation
or use of your product. This includes freight costs, cartridge replacement, labor, travel
time, lost profit, home damages and other contingent liabilities and costs (including,
without limitation, costs associated with experts, investigations, analyses, attorneys
and other professionals and services). The Kraus warranty is a comprehensive and
explicit limit of liability, and all items outside of it are not addressable by, or the
responsibility of, Kraus. Certain states have variances regarding implied warranties and
in those situations we remain fully compliant.KRAUS USA Inc. makes no implication
that products comply with any or all local building or plumbing codes. It is the
consumer’s responsibility to determine local code compliance. This warranty extends
to the original purchaser and first consumer.
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