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11
GB
Troubleshooting
Your washing machine could occasionally fail to work. Before contacting the Technical Assistance Service (see “ Service”),
make sure that the problem cannot be solved easily using the following list.
Problem:
The washing machine does not
switch on.
The wash cycle does not start.
The washing machine does
not take in water (the text “NO
WATER, Turn tap on” appears on
the display).
The washing machine continuously
takes in and drains water.
The washing machine does not
drain or spin.
The washing machine vibrates a
lot during the spin cycle.
The washing machine leaks.
The machine is locked and the
display flashes, indicating an error
code (e.g. F-01, F-..).
There is too much foam.
Possible causes / Solutions:
• Theapplianceisnotpluggedintothesocketfully,ornotenoughtomakecontact.
• Thereisnopowerinthehouse.
• Thewashingmachinedoorisnotclosedproperly.
• TheON/OFFbuttonhasnotbeenpressed.
• TheSTART/PAUSEbuttonhasnotbeenpressed.
• Thewatertaphasnotbeenopened.
• Adelayedstarthasbeenset.
• Thewaterinlethoseisnotconnectedtothetap.
• Thehoseisbent.
• Thewatertaphasnotbeenopened.
• Thereisnowatersupplyinthehouse.
• Thepressureistoolow.
• TheSTART/PAUSEbuttonhasnotbeenpressed.
• Thedrainhoseisnotfittedataheightbetween65and100cmfromthefloor
(see “Installation”).
• Thefreeendofthehoseisunderwater(see “Installation”).
• Thewalldrainagesystemisnotfittedwithabreatherpipe.
If the problem persists even after these checks, turn off the water tap, switch the
appliance off and contact the Technical Assistance Service. If the dwelling is on one
of the upper floors of a building, there may be problems relating to water drainage,
causing the washing machine to fill with water and drain continuously. Special anti-
draining valves are available in shops and help to prevent this inconvenience.
• Thewashcycledoesnotincludedraining:somecyclesrequirethedraining
process to be enabled manually.
• Thedrainhoseisbent(see “Installation”).
• Thedrainageductisclogged.
• Thedrumwasnotunlockedcorrectlyduringinstallation(see “Installation”).
• Thewashingmachineisnotlevel(see “Installation”).
• Thewashingmachineistrappedbetweencabinetsandwalls(see “Installation”).
• Thewaterinlethoseisnotscrewedonproperly(see “Installation”).
• Thedetergentdispenserdrawerisblocked(forcleaninginstructions,see “Care
and maintenance”).
• Thedrainhoseisnotfixedproperly(see “Installation”).
• Switchoffthemachineandunplugit,waitforapproximately1minuteandthen
switch it back on again.
If the problem persists, contact the Technical Assistance Service.
• Thedetergentisnotsuitableformachinewashing(itshoulddisplaythetext“for
washing machines” or “hand and machine wash”, or the like).
• Toomuchdetergentwasused.
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