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Using the headphones
English - 11
Troubleshooting
If you experience any trouble using your headphones, try the following
troubleshooting instructions.
Problem What to do
No audio/intermittent • Make sure the headphone cable is securely
connected to the 3.5 mm headphone
connector on the device.
• Try another audio device.
Excessive bass • Turn off any audio enhancement features on
the audio source.
Microphone is not picking up
sound
• Make sure the headphone cable is securely
connected to the 3.5 mm headphone
connector on the device.
• Make sure the microphone is not being
blocked or covered.
• Try another phone call.
• Try another compatible Samsung Galaxy
device.
Phone not responding to
remote (button) presses
• Make sure the headphone cable is securely
connected to the 3.5 mm headphone
connector on the device.
• For multi-press functions: Vary speed
of presses.
• Try another compatible Samsung Galaxy
device.
Ear tips falling off • Securely attach the ear tips to the earpiece
and nozzle hook.
Lost ear tip • Contact Bose
®
for replacement tips.
Sound is muffled from earpiece • Clear any debris or wax build-up from the
ear tips and headphones nozzles.
• Make sure the headphone cable is securely
connected to the 3.5 mm headphone
connector on the device.
• Try another compatible Samsung Galaxy
device.
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