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9
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual and scan the code there with your mobile device, or visit https://kitchenaid.custhelp.com.
In Canada, visit http://www.kitchenaid.ca.
Contact us by mail with any questions or concerns at the address below.
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Problem Possible Causes and/or Solutions
Nothing will operate
A household fuse has blown or a circuit breaker has tripped: Replace the fuse or reset
the circuit breaker. If the problem continues, call an electrician.
Cooktop will not operate
Control knob set incorrectly: Push in knob before turning to a setting.
Excessive heat around
cookware on cooktop
Cookware is not the proper size: Use cookware about the same size as the surface cooking area,
element, or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.
Cooktop cooking results
not what expected
Proper cookware is not being used: See the “Cookware” section.
Control knob is not set to the proper heat level: See the “Cooktop Controls” section.
Cooktop is not level: Level the cooktop. See the Installation Instructions.
Downdraft performance
not what expected
The filter is not clean: See the “General Cleaning” section for instructions on cleaning the filter.
In Canada:
KitchenAid Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
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