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6
Troubleshooting
Problem Possible Reason Solution
Float valve does
not rise
Fooddebrisonoatvalveoroatvalve
silicone cap
Removeoatvalvefromlidandclean
thoroughly; perform “Initial Test Run” to
checkforfunctionandrecordndings.
Contact Customer Care.
Too little liquid in the inner pot
Check for scorching on bottom of inner pot;
remove if necessary.
Add thin, water-based liquid to inner pot
based on size:
3L - 1 cup | 5.7L - 1 1/2 cups
8L - 2 cups
Float valve silicone cap damaged or
missing
Installorreplaceoatvalve.
Float valve obstructed by lid-locking
mechanism
Tapoatvalvewithalongutensil.Iftheoat
valve does not drop, turn the cooker off.
Contact Customer Care.
No heat in the inner pot
Perform “Initial Test Run” to check for function
andrecordndings.ContactCustomerCare
Inner pot base may be damaged
Perform “Initial Test Run” to check for function
andrecordndings.ContactCustomerCare.
Minor steam
leaking/hissing
from steam
release valve
during cook cycle
Steam release handle not in “Sealing”
position
Turn steam release handle to “Sealing”
position.
Cooker is regulating excess pressure This is normal; no action required.
Steam gushes
from steam
release valve
when steam
release handle
is in “Sealing”
position
Not enough liquid in the inner pot
Add thin, water-based liquid to inner pot
based on size:
3L - 1 cup | 5.7L - 1 1/2 cups
8L - 2 cups
Pressure sensor control failure Contact Customer Care.
Steam release handle not seated
properly
Turn steam release handle to “Sealing”
position.
Display remains
blank after
connecting the
power cord
Bad power connection or no power
Inspect power cord for damage. If damage is
noticed, contact Customer Care.
Check outlet to ensure it is powered.
Cooker’s electrical fuse has blown Contact Customer Care.
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