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TROUBLESHOOTING
32
|
ENG
SYMPTOM SOLUTION
Sleepbuds™
don’t mask noise
eectively
Check that Sleepbuds™ are creating a seal in your ears to block noise.
Try speaking aloud. Your voice should sound mued. Shake your
head. Sleepbuds™ should stay secure.
Make sure that you’re placing Sleepbuds™ in your ears correctly.
Remember to rotate Sleepbuds™ back and tuck the eartip wings under
your ear ridges (see page 16).
Make sure that you’re using the right size eartip for each of your
Sleepbuds™ (see page 17). You may need a dierent size for
each ear.
In the Bose Sleep app, increase the volume of the current masking
sound. To be eective, the masking sound should be slightly louder
than the noise in your environment.
Try a dierent masking sound. No sound is equally eective in all
environments, so you should try each to find the one that’s most
eective for you.
Add new masking sounds using the Sound Library. In the Bose Sleep
app, from the home screen tap the banner on the bottom >
Sound Library.
Eartips falling o
Securely attach the eartips to Sleepbuds™ (see page 18).
Make sure that Sleepbuds™ are correctly oriented in the eartips. The
Bose logo on Sleepbuds™ should be visible and right-side up, and the
charging contacts should be visible through the backs of the eartips.
Charging case
shows charging
error
Remove Sleepbuds™ from the charging case, then place them in the
case again.
Reset the charging case (see page 28).
If the error persists, contact Bose customer service at
worldwide.Bose.com/contactworldwide.Bose.com/contact
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