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P/N YRD256-MNL-0003 Rev E
20
Troubleshooting
Symptom
Suggested Action
Lock does not respond –
door is open and accessible.
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Lock chimes to indicate code
acceptance, but door will not open.
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Lock operates to allow access, but
will not automatically re-lock.
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Entry codes will not register.
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Upon entering an entry code and
pressing key, the lock displays
"invalid code" error or lock times out
without responding.
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Lock operates, but makes no sound.
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* When batteries are replaced, Smart Module locks have a real time clock that will be set through the User Interface (UI);
it is recommended to verify correct date and time particularly those locks operating under Daylight Saving Time (DST).
Lock does not respond –
door is locked and inaccessible.
Lock is on for a while then shows no
reaction. Lights dim.
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Apply a 9V battery to terminals below the keypad for backup power option.
Yale keypad becomes active when the Yale logo is pressed.
Verify contact with the logo.
If keypad numbers are visible, check to see if they respond when pressed.
Check batteries are installed and oriented correctly (polarity) in battery case.
Check batteries are in good condition; replace batteries* if batteries are dead.
Check to see if keypad cable is fully connected and is not pinched.
Batteries may not have enough power. Replace batteries*.
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Batteries do not have enough power. Replace batteries*.
Check the door gaps for any foreign objects between door and frame.
Check that the cable is firmly connected to the inside lock.
Check to see if Auto Re-lock is enabled.
Disable Auto Re-lock to lock the door (manually).
If low battery indicator is lit, change batteries*.
Entry codes must consist of 4 to 8 digits.
The same entry code cannot be used for multiple users.
Management of entry codes is set by the authority of the Master Code, which is
set first. Contact the Master user.
Entry codes must be entered within 5 seconds (while keypad is active) or
process will have to be restarted.
Check or gear cannot be used as part of the entry code.
All Code Lockout Mode is enabled. Only the Master Entry Code can
enable/disable All Code Lockout Mode. Contact the Master user.
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Check to see if the lock is set to All Code Lockout Mode. Setting/managing All
Code Lockout Mode is done through Master Entry Code only.
Contact Master user.
Check to see if Volume is set to Silent (see Feature #4).
This is the alert to replace the batteries. Replace all four (4) batteries* with new
AA Alkaline batteries.
Upon entering an entry code and
pressing the key, red padlock icon
appears and there are different tones.
Upon entering an entry code and
pressing the key, lock responds
"Wrong number of digits".
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The digits entered were incorrect or incomplete. Re-enter
the correct code followed by the check key.
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Verify entered code is a valid, previously programmed, 4 to 8 digit code.
Lock responds "Low Battery"
Lock shows an X on keypad after
entering a code.
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Bolt failed to fully retract.
Refer to the "Hardware Troubleshooting" steps on page 21.
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Entry code has not been scheduled for use at time of day it is tried.
Try entry code again during its scheduled time.
Deadbolt does not extend when
locking the door with keypad.
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Lock was not handed properly. Rehand lock through settings menu.
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