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16
Troubleshooting
Problem Possible Solution
The massager
won’t turn on.
Make sure the massager is fully charged (see Charging Your Massager, page 14).
Unplug the power adapter from the massager and plug it back in.
The massager
isn’t charging.
Make sure the adapter is correctly connected to the massager
(see Charging Your Massager, page 14).
Make sure the adapter is correctly plugged in and the outlet is working properly.
The massager
turns off during
use.
The massager will automatically turn off after 15 minutes. You can press to turn the massager
back on. Do not use the massager for more than 30 minutes at a time.
If you have been using the massager for a long time, overheat protection may have activated. Turn
the massager off and allow it to cool for at least 1 hour.
The massager
doesn’t get hot
enough while heat
is turned on.
Press to choose the high heat setting.
Wear thinner clothing if necessary. Thicker clothes will absorb or block heat.
If heat isn’t working at all, contact Customer Support (see page 19).
You feel pain
or excessive
discomfort while
using the massager.
The massager may be positioned in an area where it doesn’t comfortably fit. Stop using the
massager and read Important Safety Information (page 5) and Common Areas of Use (page 10).
You may be applying too much pressure while using the massager. Stop using the massager and
allow the affected area to relax. See Tips for a Better Massage (page 13).
If your problem is not listed, please contact Customer Support (see page 19).
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