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5
Troubleshooting
If you experience any difficulties, please refer to the troubleshooting steps below as well
as those in the EZ Vinyl/Tape Converter manual included with this product.
I'm not hearing any audio when recording music to a computer:
o Make sure that Archive LP is powered on and that the needle is on the record.
o Make Archive LP is selected as your computer's default recording device (see the instructions below).
o Disconnect then reconnect the USB cable connecting Archive LP to your computer. Make sure the
computer speakers are turned up and the volume is not muted. Try turning up the volume on the Archive
LP's built-in speakers using the volume knob on the top panel of Archive LP.
o If you are listening through your computer's speakers, make sure those speakers are selected as your
computer's default playback device (see the instructions below). Alternatively, you could connect Archive
LP's RCA outputs to a stereo system or powered speakers. Do not connect them to phono-level inputs;
Archive LP's RCA outputs are line-level and could damage a device with phono-level inputs.
(Note: The RCA outputs monitor the signal coming out of the turntable, not the signal coming from your
computer.)
I'm not hearing any audio when playing music:
• If you are playing music from vinyl:
o Make sure that Archive LP is powered on and that the needle is on the record.
o Connect Archive LP's RCA outputs to a stereo system or powered speakers. (Do not connect them to
phono-level inputs; Archive LP's RCA outputs are line-level and could damage a device with phono-level
inputs.)
o Make sure to adjust the volume knob on the turntable in order to hear your vinyl record playing through
the built-in speakers.
• If you are playing music from your computer:
o Make sure your software music player's volume is turned up.
o Make sure your computer's volume is turned up.
o Make sure your computer's speakers are selected as your computer's default playback device (see the
instructions below). (Archive LP cannot be used as a playback device for your computer's audio.)
I am hearing a hum through my speaker or laptop when using the turntable:
• If you are recording to a laptop:
o Please connect the laptop to a grounded power supply (3 prong)
• If you are playing through a speaker:
o Ensure you are using the 12V 1A power adapter that was included with your product.
o If your volume is on max, try turning it down until the hum stops.
My turntable is not making any sound, or music is muffled:
o Take the cover off the stylus.
The turntable belt fell off:
o Please re-attach the belt to the turntable. For details on how to do this, see the guide located at
ionaudio.com/turntablebelt.
My turntable is not spinning:
o Ensure the turntable is powered on (power switch in the back).
o Ensure autostop is turned on and the tonearm is placed over record (if auto stop is off it should always be
spinning when power is on).
o If the above steps do not help, you may need to re-attach your turntable belt. For details on how to do
this, see the guide located at ionaudio.com/turntablebelt.
My record is not playing at the correct speed; its pitch is too high or too low:
o Ensure the 33 / 45 / 78 switch is set to the correct speed for your record.
o If the 33 / 45 / 78 switch is set correctly and the speed it still slightly off, do the following:
1. On the underside of Archive LP, find the rubber pad with the RPM speed you want to adjust, and
gently lift up the rubber pad to remove it.
2. Push through the rubber seal, and tighten/loosen the screw using a Phillips-head screwdriver to
fine-tune the RPM speed.
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