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Page 15 of 55
TROUBLE SHOOTING
PROBLEM: Water does not get hot
1. Make sure the power supply is on and working.
2. If light does not come on, check that the reset button is pushed in;
follow steps from previous section.
3. If the indicator light is illuminated, but water temperature does not get
hot at the sink, test for a plumbing crossover as follows; shut off cold
water supply to water heater and open hot water tap. There should be
no water flowing. Any continuous flow indicates a cross over which will
affect the temperature and will need to be corrected.
4. If there is no crossover, then replace the heating element (see
previous sections).
PROBLEM: Indicator light not on
1. If the light does not come on, but water gets hot, check for faulty bulb.
2. Check reset button; follow steps from previous section.
PROBLEM: Brown water
1. Brown or rusty water indicates a “spent” anode rod. Replace anode rod.
PROBLEM: Odor in water
1. Smelly water could be due to an unusual reaction between local water and
the heater’s anode rod. Check anode rod.
PROBLEM: Water is too hot
1. Turn the temperature knob counter clockwise to a lower temperature
setting. If temperature does not lower within 60 minutes, then replace
thermostat.
PROBLEM: Water is not hot enough
1. Under Instructions for Use, see “Setting the thermostat”.
PROBLEM: Water is leaking
1. Turn off power switch and disconnect water heater from 110 VAC power
supply.
2. Check water fittings and T&P fitting in the top of the tank.
3. Remove cover and inspect heating element gasket.
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