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English - 27
Care and Maintenance
Problem What to do
Cannot complete
network setup
• Connect the system to AC (mains) power.
• Select the correct network name and enter password.
• Connect the device and SoundTouch
®
system to the same Wi-Fi
®
network.
• Place the wireless adapter within range of the router.
• Enable Wi-Fi on the device (mobile or computer) you are using
for setup.
• Close other open applications.
• If using a computer for setup, check firewall settings to ensure that
the SoundTouch
®
app and SoundTouch
®
Music Server are allowed
programs.
• Test your internet connection by loading www.SoundTouch.com
• Restart your mobile device, or computer and router.
• Uninstall the app, reset the system and restart setup.
• Un-hide your network if it is hidden to complete setup.
• Plug the SoundTouch
®
wireless adapter into the Bose
®
link
connector on the control console.
• Connect the USB cable to the wireless adapter and control console.
This cable needs to remain connected for the system to work
properly.
Cannot connect
to network
• If your network information has changed or to connect your system
to another network, refer to the in-app help.
• Connect to the network using an Ethernet cable.
“SoundTouch
®
” or
“Bluetooth
®
”
does
not appear in the
SOURCE menu
• Update the control console.
• Ensure the Bose link cable is fully connected to the wireless adapter
and the control console.
• Ensure the USB cable is fully connected to the wireless adapter and
the control console.
• Complete the Network Setup process in UNIFY. Refer to your
Lifestyle
®
SoundTouch
®
setup guide.
Cannot play
Bluetooth audio
On your system:
• Set up SoundTouch
®
first and perform all system updates.
• Pair a device using the Bluetooth SOURCE screen.
• Clear the system’s pairing list using the SoundTouch
®
app:
- In the Bluetooth source, press on your remote.
- Select CLEAR LIST.
• Try pairing a different device.
On your mobile device:
• Disable and re-enable the Bluetooth feature.
• Remove the system from the Bluetooth menu. Pair again.
• Refer to your Bluetooth device’s documentation.
• See “No sound”.
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