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30 - ENGLISH
TROUBLESHOOTING
Problem What to do
No sound
• On your mobile device, turn the Bluetooth® feature o and then on.
Remove your Bose SoundLink speaker from the Bluetooth list on your
mobile device. Pair your mobile device again.
• Increase the volume on your speaker, your mobile device and
music source.
• Verify voice prompts are on. Press to hear the connected mobile device.
Make sure you are using the correct mobile device.
• Use a dierent music source.
• Pair a dierent mobile device (see page 16).
• If two mobile devices are connected, pause your other mobile
device first.
• Clear your speaker’s pairing list: Press and hold for 10 seconds. Delete
your Bose SoundLink speaker from the Bluetooth list on your device.
Pair again.
No sound from
a cabled mobile
device
• Power on the mobile device and play music.
• Increase the volume on your speaker and mobile device.
• Press and release until the Input indicator glows white.
• Use a dierent AUX cable.
• Increase the volume on the mobile device.
• Connect a dierent mobile device.
Poor sound
quality
• Use a dierent music source.
• Pair a dierent mobile device.
• Disconnect the second device.
• Increase the volume on your mobile device and music source.
Poor sound
quality from a
cabled mobile
device
• Increase the volume on your speaker and mobile device.
• Use a dierent AUX cable.
• Connect a dierent mobile device.
Audio plays from
the wrong mobile
device (when two
mobile devices are
connected)
• Press to hear the connected mobile device(s). Make sure you are using
the correct mobile device.
• Pause or quit the music source on the device playing music.
• Disconnect the second device.
Speaker powers
o
• If using a cabled mobile device, increase the volume on your
mobile device.
• Disable auto-o (see page 22).
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