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Caring for your HP Sprocket Studio
There are two ways you might need to reset your sprocket printer:
Hardware Reset
If the printer isn't responding or won't connect to your mobile device, try performing a hardware reset. If you have
connectivity issues with your printer, unuplug the power cord from the wall outlet and wait for a few seconds . Then,
plug the printer in again and power on.
When you complete a hardware reset, your personalized settings will be saved (Custom Name, Personal Color, etc.).
How to Reset your HP Sprocket Studio
Factory Reset
Perform a factory reset to return to the default settings if you want to gift your sprocket to someone else. A factory
reset might also be used if Privacy is turned on for your mobile device and the device is lost. Completing a factory reset
would allow a new phone to connect. Before completing a factory reset, update your printer rmware.
You can initiate a factory reset by using the steps below. A factory reset can be completed when connected to a wall
outlet or to the HP Sprocket Studio Power Bank.
1. Hold the power button for about 7 seconds total. After 3 seconds, the Status LED light will turn o to indicate
the printer is shutting down; continue to hold the Power button until the LED lights start to ash.
2. Release the power button. The LEDs will continue blinking for about 6 seconds.
3. While the LEDs are blinking, press and release the power button. The device will remain o until you power on
again.
4. Power on; the printer will be reset to factoring settings. After a factory reset, all settings are reset to factory
defaults (Custom Name, LED color, Sleep Time, Auto-O, etc.)
If you decide you do NOT want to reset the printer to factory defaults, you can abandon the reset. While the LEDs are
blinking, do not press the Power button as directed in step three above. This will also cancel the factory reset.
Note:
If you want to pair again with your device after a Factory Reset, make sure to also "forget" your device in your operating
system's Paired Devices list. Then, re-pair in the sprocket app.
• Remove ngerprints, dust, and dirt from the printer using a dry microber cloth.
• Keep the Paper Tray Cover closed to prevent dust and debris from entering the paper path.
• Update the printer rmware. Make sure your mobile device is connected to the Internet and then open the
sprocket app. Turn on the printer and connect it to the sprocket app. If there is a rmware update available, a
rmware update screen displays. Follow the on-screen prompts to complete the update. Make sure the printer is
plugged in to a wall outlet to complete a rmware update. If you are connected to the power bank, make sure you
plug the power bank into a wall outlet using the included AC power adapter and power cord.
• Keep your sprocket app updated. If you don’t have your mobile app set to automatically update, go to the
appropriate app store and make sure the latest version is installed.
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