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7
English
cover normal wear and tear, maintenance or replacement of consumable parts, or the
following:
– using the wrong type of water or consumable
– damage as a result of lightning or power surges
– scaling (any de-scaling must be carried out according to the instructions for use)
– damages or poor results due to wrong voltage or frequency
– professional or commercial use
– ingress of water, dust or insects into the product (excluding appliances with
features specically designed for insects)
– mechanical damages, overloading
– accidents including re, ood, thunderbolt, etc
– damage to any glass or porcelain ware in the product
This guarantee does not apply to any product that has been tampered with, or to
damages incurred through improper use and care, faulty packaging by the owner or
mishandling by any carrier.
In order to offer the best possible after-sales service and constantly improve customer
satisfaction, KRUPS may send a satisfaction survey to all customers who have had their
product repaired or exchanged in a KRUPS authorised service centre.
The international KRUPS guarantee applies only for products purchased in one of the
countries listed, and used for domestic purposes only in one of the countries listed on
the Country List. Where a product purchased in one listed country and then used in
another listed country:
a) The international KRUPS guarantee does not apply in case of non conformity of
the purchased product with the local standards, such as voltage, frequency, power
plugs, or other local technical specications
b) The repair process for products purchased outside the country of use may require
a longer time if the product is not locally sold by KRUPS
c) In cases where the product is not repairable in the new country, the international
KRUPS guarantee is limited to a replacement by a similar product or an alternative
product at similar cost, where possible.
Consumer Statutory Rights:
This international KRUPS guarantee does not affect the statutory rights a consumer may
have or those rights that cannot be excluded or limited, nor rights against the retailer
from which the consumer purchased the product. This guarantee gives a consumer
specic legal rights, and the consumer may also have other legal rights which vary from
State to State or Country to Country. The consumer may assert any such rights at his
sole discretion.
For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
*** Please keep this document for your reference should you wish to make a claim under
the guarantee
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