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Widex MOMENT XP User Manual
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IMPORTANT SAFETY INFORMATION
Read these pages carefully before you begin using your hearing aid.Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately.Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection or an allergic reaction.Contact your hearing care professional if the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like.Remove your hearing aids before showering, swimming or using a hair dryer.Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream.Do not dry your hearing aid in a microwave oven - this will ruin it.Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.Never use your hearing aids in environments where there may be explosive gases, such as in mines, etc.Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people.Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.Your device has been designed to comply with international electromagnetic compatibility standards. However, it cannot be excluded that it may cause interference with other electrical equipment. If you experience interference, keep a distance to other electrical equipment.Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet, or if you perspire heavily.
Read these pages carefully before you begin using your hearing aid.Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately.Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection or an allergic reaction.Contact your hearing care professional if the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like.Remove your hearing aids before showering, swimming or using a hair dryer.Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream.Do not dry your hearing aid in a microwave oven - this will ruin it.Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.Never use your hearing aids in environments where there may be explosive gases, such as in mines, etc.Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people.Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.Your device has been designed to comply with international electromagnetic compatibility standards. However, it cannot be excluded that it may cause interference with other electrical equipment. If you experience interference, keep a distance to other electrical equipment.Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet, or if you perspire heavily.
YOUR HEARING AID
Welcome
Congratulations on your new hearing aid.Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users don’t usually get the full benefit of a hearing aid.NOTEYour hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary.
Your hearing aid at a glance
CONDITIONS FOR USE
Indications for use
The hearing aids are indicated for individuals older than 36 months with a range of hearing loss from minimal (10 dB HL) to severe (90 dB HL) and all hearing loss configurations.They are to be programmed by licensed hearing care professionals (audiologists, hearing aid specialists, otolaryngologists) who are trained in hearing (re)habilitation.
Intended use
The hearing aids are intended as air conduction amplification devices to be used in everyday listening environments. The hearing aids may be equipped with the Zen program, intended to provide a relaxing sound background (i.e. music/noise source) for adults who desire to listen to such a background in the quiet.
Operating conditions
Your hearing aid has been designed to operate in everyday situations, and it works in environmental conditions that are comfortable for you. You can wear your hearing aid during flights, but you should remove it before showering or swimming.Specific operating conditions for your hearing aid:MinimumMaximumTemperature0°C (32°F)50°C (122°F)Humidity10% rH95% rHAtmospheric pressure750 mbar1060 mbar
Storage and transport conditions
Your hearing aid is sensitive to extreme conditions such as high temperatures. It should not be stored or transported in direct sunlight, but only within the following conditions.Specific storage and transport conditions:MinimumMaximumTemperature-20°C (-4°F)55°C (131°F)Humidity10% rH95% rHYou can find technical data sheets and additional information on your hearing aids on https://global.widex.com.
DAILY USE
Turning the hearing aid on and off
To turn the hearing aid on, close the battery door and push it upwards. The hearing aid will play a sound signal to indicate that it is on, unless your hearing care professional has deactivated this function.To turn off the hearing aid, push the battery door downwards.NOTEYou can also cup the hearing aid in your hand to verify that it is turned on. If it's on, it will whistle. Don't forget to turn off the hearing aid when it is not in use.
Putting on and removing the hearing aid
Close the battery lid completely. Hold the hearing aid with your thumb and forefinger and insert it slowly into your ear until you feel resistance.Then use the tip of your forefinger to gently push the hearing aid into your ear until it feels comfortable.Pulling the outer ear upwards and backwards while you insert the hearing aid can be helpful.
Removing the hearing aidHold the hearing aid with your thumb and forefinger and pull carefully.NOTEIf you find it difficult to take out the hearing aid, move it carefully from side to side.
THE BATTERY
Use a type 312 zinc-air battery for your hearing aid.Always use a fresh, new battery that is precisely the kind recommended by your hearing care professional.NOTECheck that the battery is completely clean and free of any residue before inserting it in the hearing aid. Otherwise your hearing aid may not function as expected.Never attempt to recharge a zinc-air hearing aid battery, as it could explode.Never leave a flat battery in the hearing aids while storing them. It could leak and ruin your hearing aid.Dispose of used batteries as indicated on the packaging and take note of the expiry date.Low battery indicationWhen the battery is flat, a sound signal will play. If the battery drains suddenly there may however be no warning. We recommend carrying a spare battery with you wherever you go.Changing the batteryTo change the battery, do as follows:Take the adhesive tab off the new battery and make sure there is no sticky substance left on it. Let it ‘breathe’ for 60 seconds.Use the nail grip to push the battery compartment cover downwards and open the cover.Now place the battery in the battery compartment as shown. Close the battery compartment door. If it doesn't close easily, the battery is not placed correctly.If you are not using the hearing aid for a few days, remove the battery.NOTEAvoid dropping your hearing aid - hold the hearing aid above a soft surface while changing the battery.
Use a type 312 zinc-air battery for your hearing aid.Always use a fresh, new battery that is precisely the kind recommended by your hearing care professional.NOTECheck that the battery is completely clean and free of any residue before inserting it in the hearing aid. Otherwise your hearing aid may not function as expected.Never attempt to recharge a zinc-air hearing aid battery, as it could explode.Never leave a flat battery in the hearing aids while storing them. It could leak and ruin your hearing aid.Dispose of used batteries as indicated on the packaging and take note of the expiry date.
Low battery indication
Changing the battery
CUSTOMIZATION
Programs
This is an overview of programs that you can select from. Ask your hearing care professional for guidance.
PROGRAMSUSEUniversalFor everyday useQuietSpecial program for listening in quiet environmentsComfortSpecial program for listening in noisy environmentsTransportFor listening in situations with noise from cars, trains, etc.ImpactUse this program if you prefer a clear and sharp soundUrbanFor listening in situations with changing sound levels (in supermarkets, noisy workplaces or similar)PartyFor listening in situations with many people talking at the same timeSocialUse this program if you are in small social gatherings, such as family dinnersMusicFor listening to musicTWith this program you listen through the hearing aid's telecoil, which allows you to listen directly to the sound without background noise (requires a teleloop system)M+TThis program is a combination of the hearing aid's microphone and the telecoil. You listen to the sound source, but can also hear other soundsSPECIAL PROGRAMSUSEZenPlays tones or noise for a relaxing sound backgroundPhoneThis program is designed for listening to phone conversationsSMARTTOGGLE PROGRAMSUSEZen+This program is similar to Zen but allows you to listen to different types of tones or noiseNOTEThe names in the list of programs are the default names. Your hearing care professional can also select an alternative program name from a preselected list. Then it is even easier for you to select the right program in each listening situation.Depending on your hearing loss, your hearing care professional can activate the Audibility Extender feature. Ask your hearing care professional if you could benefit from this.If your needs and preferences change over time, your hearing care professional can easily change your program selection.
The Zen program
Changing programs
NOTEYou can also use your app for changing programs and adjusting the sound in your hearing aids.
Sound signals
Your hearing aid plays sounds to inform you that certain features have been activated or that you have changed program. These sounds can be spoken messages or tones.Ask your hearing care professional to turn these sounds off if you don't need them.
Lost partner
Sound adjustment
Your hearing aid adjusts the sound automatically according to your sound environment.If you have a remote control, you can also adjust the sound manually to achieve more comfort or more audibility, depending on your needs and preferences. For more information on how this works, consult your hearing care professional.Depending on the hearing aid settings and features, any sound adjustment you make will affect both hearing aids.Each time you operate the volume control, you will hear a beep-tone unless your hearing care professional has deactivated this function. When you reach the maximum or minimum setting, you will hear a steady tone.To mute your hearing aid:●Keep pressing the lower part of the volume key on the remote control until you can hear the steady soundTo turn the sound on again:●Press the upper part of the volume key or●Change programAny adjustment of the volume will be cancelled when you turn off your hearing aid or if you change program.
NOTEYou can also use your app for changing programs and adjusting the sound in your hearing aids.
PAIRING YOUR HEARING AID AND SMARTPHONE
To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows:1.Restart your hearing aids by opening and closing the battery compartment.2.Keep the hearing aids close to your phone and follow the instructions on your phone.3.The hearing aids and smartphone are now ready to use.NOTEYour hearing aids are only in pairing mode for three minutes after you restart them. You might need to restart them again if you didn't pair them in time.
To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows:1.Restart your hearing aids by opening and closing the battery compartment.2.Keep the hearing aids close to your phone and follow the instructions on your phone.3.The hearing aids and smartphone are now ready to use.NOTEYour hearing aids are only in pairing mode for three minutes after you restart them. You might need to restart them again if you didn't pair them in time.
CLEANING
Tools
You will receive the following cleaning tools with your hearing aid:1.Cloth2.Brush3.Long wax-removing tool4.Short wax-removing tool5.Battery magnet
How to clean your hearing aid
Cleaning your hearing aid every day will make it more efficient and more comfortable to wear.The hearing aidWipe it with a soft cloth (for example the cloth you received from your hearing care professional).The sound outlet Remove any visible earwax from around the sound outlet with the small brush or cloth. Never try to clean the wax guard.NOTEIf you can't clean the sound outlet, contact your hearing care professional. Never insert anything into the sound outlet as this can ruin your hearing aid.The microphone openingsClean the microphone openings in the hearing aid front as follows:Open the battery door and turn the hearing aid so the lid is facing downwards (see illustration).Guide the short wax removing tool (no. 4 ) through the microphone openings on the door from the inside (see illustration).NOTEIf you suspect that earwax or dirt has got into the microphone inside the hearing aid, contact your hearing care professional. Do not insert anything into the microphone.The ventClean the vent every day by passing the long wax removing tool (no. 3) all the way through the vent.When not in use leave the hearing aid open to ventilate it.NOTEIt is important for the performance of your hearing aid that you keep the vent clean and free of earwax, dirt and the like. Clean it every day after use and consult your hearing care professional if the vent is blocked.Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some people use a special dehumidifier like Widex PerfectDry Lux to help keep their hearing aids dry and clean. Ask your hearing care professional if this is right for you.Do not use any kind of liquid or disinfectant to clean your hearing aid.Clean and inspect your hearing aid every day after use to check that it is not broken. If the hearing aid breaks while you are wearing it, leaving small fragments in your ear canal, contact your doctor. Never try to take out the fragments yourself.
The wax guard
The wax guard helps to protect the hearing aid against earwax. Always use wax guards supplied by Widex with your hearing aid.Changing the wax guardOpen the wax guard case as illustrated.The wax guard consists of the following parts:1.Removal hook2.New wax guardInsert the removal hook into the used wax guard.Keep the holder at a right angle.Pull the used wax guard straight out.Insert the new wax guard into the opening of the sound outlet and press it gently.Pull the holder straight out.Ask your hearing care professional about how often you should change the wax guard.The wax guard is for one-time use only and is not intended to be cleaned.If the wax guard fits loosely, discard it and use a new one.If the wax guard falls off inside your ear, contact your doctor or hearing care professional to have it removed. Do NOT attempt to remove the wax guard yourself.
ACCESSORIES
You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care professional.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2*for easy landline useFM+DEXfor streaming audio and FM signalsT-DEXfor connecting hearing aids to mobile phones via a telecoilCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situations*Available in some countries only.
You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care professional.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2*for easy landline useFM+DEXfor streaming audio and FM signalsT-DEXfor connecting hearing aids to mobile phones via a telecoilCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situations*Available in some countries only.
TROUBLESHOOTING
These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onMake sure the battery is placed correctly and the battery compartment cover is closed correctly.The battery does not workInsert a new battery in the hearing aidThe sound outlet is blockedSee the cleaning sectionThe microphone opening is blockedSee the cleaning sectionThe hearing aid volume is not powerful enoughThe sound outlet is blockedSee the cleaning sectionYour ear is blocked by earwaxContact your doctorYour hearing may have changedContact your hearing care professional/doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorIt is not correctly placed in your ear canalTake it out and reinsert itIt fits loosely in your ear canalContact your hearing care professionalThe hearing aid is uncomfortable to wearIt is not correctly placed in your ear canal.Consult your hearing care professionalIt does not fit your ear properlyContact your hearing care professionalYour outer ear or ear canal is soreIt is important that first-time users only wear the hearing aid for short periods of time at the beginning. Take 2-3 weeks to gradually get used to the hearing aid. If the soreness continues, contact your hearing care professionalYour hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe hearing aids do not respond with a corresponding change in volume or program to the devicea. The device is used beyond the transmission rangeb. Strong electromagnetic interference in the vicinityc. The device and the hearing aids are not matcheda. Move the device closer to the hearing aidsb. Move away from known source of EM interferencec. Check with your hearing care professional to make sure device is matched with the hearing aidsYou hear “interrupted” speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.a. The battery in one of the hearing aids has expiredb. Strong electromagnetic interference in the vicinitya. Replace battery in one or both hearing aidsb. Move away from known sources of interference
These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onMake sure the battery is placed correctly and the battery compartment cover is closed correctly.The battery does not workInsert a new battery in the hearing aidThe sound outlet is blockedSee the cleaning sectionThe microphone opening is blockedSee the cleaning sectionThe hearing aid volume is not powerful enoughThe sound outlet is blockedSee the cleaning sectionYour ear is blocked by earwaxContact your doctorYour hearing may have changedContact your hearing care professional/doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorIt is not correctly placed in your ear canalTake it out and reinsert itIt fits loosely in your ear canalContact your hearing care professionalThe hearing aid is uncomfortable to wearIt is not correctly placed in your ear canal.Consult your hearing care professionalIt does not fit your ear properlyContact your hearing care professionalYour outer ear or ear canal is soreIt is important that first-time users only wear the hearing aid for short periods of time at the beginning. Take 2-3 weeks to gradually get used to the hearing aid. If the soreness continues, contact your hearing care professionalYour hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe hearing aids do not respond with a corresponding change in volume or program to the devicea. The device is used beyond the transmission rangeb. Strong electromagnetic interference in the vicinityc. The device and the hearing aids are not matcheda. Move the device closer to the hearing aidsb. Move away from known source of EM interferencec. Check with your hearing care professional to make sure device is matched with the hearing aidsYou hear “interrupted” speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.a. The battery in one of the hearing aids has expiredb. Strong electromagnetic interference in the vicinitya. Replace battery in one or both hearing aidsb. Move away from known sources of interference
REGULATORY INFORMATION
FCC and ISED statements
FCC ID: TTY-UXPIC: 5676B-UXP
Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may cause undesired operation.NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:— Reorient or relocate the receiving antenna.— Increase the separation between the equipment and receiver.— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.— Consult the dealer or an experienced radio/TV technician for help.NOTE:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Changes or modifications to the equipment not expressly approved by Widex could void the user’s authority to operate the equipment.
ISED Statement / Déclaration d’ISEDThis device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:(1) This device may not cause interference.(2) This device must accept any interference, including interference that may cause undesired operation of the device.L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:(1) L’appareil ne doit pas produire de brouillage;(2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.ISED RADIATION EXPOSURE STATEMENT:This equipment complies with ISED RF radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.ISED EXPOSITION AUX RADIATIONS:Cet équipement est conforme avec ISED les limites d’exposition aux rayonnements défi nies pour un contrôlé environnement. Cet émetteur ne doit pas être co-localisés ou fonctionner en conjonction avec une autre antenne ou émetteur.
EU directives
Directive 2014/53/EU
Information regarding disposal
SYMBOLS
Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc.)SymbolTitle/DescriptionManufacturerThe product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.Catalogue numberThe product’s catalogue (item) number.Consult instructions for useThe user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.Warning Text marked with a warning symbol must be read before using the product.WEEE mark“Not for general waste”. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.CE mark The product is in conformity with the requirements set out in European CE marking directives.RCM markThe product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.
Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc.)SymbolTitle/DescriptionManufacturerThe product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.Catalogue numberThe product’s catalogue (item) number.Consult instructions for useThe user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.Warning Text marked with a warning symbol must be read before using the product.WEEE mark“Not for general waste”. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.CE mark The product is in conformity with the requirements set out in European CE marking directives.RCM markThe product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.
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IMPORTANT SAFETY INFORMATION
6
Read these pages carefully before you begin using your hearing aid.Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately.Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection or an allergic reaction.Contact your hearing care professional if the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like.Remove your hearing aids before showering, swimming or using a hair dryer.Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream.Do not dry your hearing aid in a microwave oven - this will ruin it.Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.Never use your hearing aids in environments where there may be explosive gases, such as in mines, etc.Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people.Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.Your device has been designed to comply with international electromagnetic compatibility standards. However, it cannot be excluded that it may cause interference with other electrical equipment. If you experience interference, keep a distance to other electrical equipment.Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet, or if you perspire heavily.
6
Read these pages carefully before you begin using your hearing aid.Hearing aids and batteries can be dangerous if swallowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact your local emergency number or hospital immediately.Take your hearing aids out when you are not using them. This will help to ventilate the ear canal and prevent ear infections.Contact your doctor or hearing care professional immediately if you suspect you may have an ear infection or an allergic reaction.Contact your hearing care professional if the hearing aid doesn't feel comfortable, or if it doesn't fit properly, causing irritation, redness or the like.Remove your hearing aids before showering, swimming or using a hair dryer.Do not wear your hearing aids when applying perfume, spray, gels, lotion or cream.Do not dry your hearing aid in a microwave oven - this will ruin it.Never use other people’s hearing aids and never allow others to use yours, as this could damage your hearing.Never use your hearing aids in environments where there may be explosive gases, such as in mines, etc.Keep hearing aids, their parts, accessories and batteries away from children and mentally disabled people.Never try to open or repair the hearing aid yourself. Contact your hearing care professional if you need to have your hearing aid repaired.Your hearing aids contain radio communication technology. Always observe the environment in which you are using them. If any restrictions apply, you must take precautions to comply with these.Your device has been designed to comply with international electromagnetic compatibility standards. However, it cannot be excluded that it may cause interference with other electrical equipment. If you experience interference, keep a distance to other electrical equipment.Do not expose your hearing aids to extreme temperatures or high humidity, and dry them quickly if they get wet, or if you perspire heavily.
6
YOUR HEARING AID
8
Welcome
8
Congratulations on your new hearing aid.Use your hearing aid regularly, even if it takes some time getting used to it. Infrequent users don’t usually get the full benefit of a hearing aid.NOTEYour hearing aid and its accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes we consider necessary.
8
Your hearing aid at a glance
8
CONDITIONS FOR USE
9
Indications for use
9
The hearing aids are indicated for individuals older than 36 months with a range of hearing loss from minimal (10 dB HL) to severe (90 dB HL) and all hearing loss configurations.They are to be programmed by licensed hearing care professionals (audiologists, hearing aid specialists, otolaryngologists) who are trained in hearing (re)habilitation.
9
Intended use
9
The hearing aids are intended as air conduction amplification devices to be used in everyday listening environments. The hearing aids may be equipped with the Zen program, intended to provide a relaxing sound background (i.e. music/noise source) for adults who desire to listen to such a background in the quiet.
9
Operating conditions
10
Your hearing aid has been designed to operate in everyday situations, and it works in environmental conditions that are comfortable for you. You can wear your hearing aid during flights, but you should remove it before showering or swimming.Specific operating conditions for your hearing aid:MinimumMaximumTemperature0°C (32°F)50°C (122°F)Humidity10% rH95% rHAtmospheric pressure750 mbar1060 mbar
10
Storage and transport conditions
10
Your hearing aid is sensitive to extreme conditions such as high temperatures. It should not be stored or transported in direct sunlight, but only within the following conditions.Specific storage and transport conditions:MinimumMaximumTemperature-20°C (-4°F)55°C (131°F)Humidity10% rH95% rHYou can find technical data sheets and additional information on your hearing aids on https://global.widex.com.
10
DAILY USE
12
Turning the hearing aid on and off
12
To turn the hearing aid on, close the battery door and push it upwards. The hearing aid will play a sound signal to indicate that it is on, unless your hearing care professional has deactivated this function.To turn off the hearing aid, push the battery door downwards.NOTEYou can also cup the hearing aid in your hand to verify that it is turned on. If it's on, it will whistle. Don't forget to turn off the hearing aid when it is not in use.
12
Putting on and removing the hearing aid
13
Close the battery lid completely. Hold the hearing aid with your thumb and forefinger and insert it slowly into your ear until you feel resistance.Then use the tip of your forefinger to gently push the hearing aid into your ear until it feels comfortable.Pulling the outer ear upwards and backwards while you insert the hearing aid can be helpful.
13
Removing the hearing aidHold the hearing aid with your thumb and forefinger and pull carefully.NOTEIf you find it difficult to take out the hearing aid, move it carefully from side to side.
13
THE BATTERY
14
Use a type 312 zinc-air battery for your hearing aid.Always use a fresh, new battery that is precisely the kind recommended by your hearing care professional.NOTECheck that the battery is completely clean and free of any residue before inserting it in the hearing aid. Otherwise your hearing aid may not function as expected.Never attempt to recharge a zinc-air hearing aid battery, as it could explode.Never leave a flat battery in the hearing aids while storing them. It could leak and ruin your hearing aid.Dispose of used batteries as indicated on the packaging and take note of the expiry date.Low battery indicationWhen the battery is flat, a sound signal will play. If the battery drains suddenly there may however be no warning. We recommend carrying a spare battery with you wherever you go.Changing the batteryTo change the battery, do as follows:Take the adhesive tab off the new battery and make sure there is no sticky substance left on it. Let it ‘breathe’ for 60 seconds.Use the nail grip to push the battery compartment cover downwards and open the cover.Now place the battery in the battery compartment as shown. Close the battery compartment door. If it doesn't close easily, the battery is not placed correctly.If you are not using the hearing aid for a few days, remove the battery.NOTEAvoid dropping your hearing aid - hold the hearing aid above a soft surface while changing the battery.
14
Use a type 312 zinc-air battery for your hearing aid.Always use a fresh, new battery that is precisely the kind recommended by your hearing care professional.NOTECheck that the battery is completely clean and free of any residue before inserting it in the hearing aid. Otherwise your hearing aid may not function as expected.Never attempt to recharge a zinc-air hearing aid battery, as it could explode.Never leave a flat battery in the hearing aids while storing them. It could leak and ruin your hearing aid.Dispose of used batteries as indicated on the packaging and take note of the expiry date.
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Low battery indication
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Changing the battery
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CUSTOMIZATION
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Programs
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This is an overview of programs that you can select from. Ask your hearing care professional for guidance.
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PROGRAMSUSEUniversalFor everyday useQuietSpecial program for listening in quiet environmentsComfortSpecial program for listening in noisy environmentsTransportFor listening in situations with noise from cars, trains, etc.ImpactUse this program if you prefer a clear and sharp soundUrbanFor listening in situations with changing sound levels (in supermarkets, noisy workplaces or similar)PartyFor listening in situations with many people talking at the same timeSocialUse this program if you are in small social gatherings, such as family dinnersMusicFor listening to musicTWith this program you listen through the hearing aid's telecoil, which allows you to listen directly to the sound without background noise (requires a teleloop system)M+TThis program is a combination of the hearing aid's microphone and the telecoil. You listen to the sound source, but can also hear other soundsSPECIAL PROGRAMSUSEZenPlays tones or noise for a relaxing sound backgroundPhoneThis program is designed for listening to phone conversationsSMARTTOGGLE PROGRAMSUSEZen+This program is similar to Zen but allows you to listen to different types of tones or noiseNOTEThe names in the list of programs are the default names. Your hearing care professional can also select an alternative program name from a preselected list. Then it is even easier for you to select the right program in each listening situation.Depending on your hearing loss, your hearing care professional can activate the Audibility Extender feature. Ask your hearing care professional if you could benefit from this.If your needs and preferences change over time, your hearing care professional can easily change your program selection.
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The Zen program
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Changing programs
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NOTEYou can also use your app for changing programs and adjusting the sound in your hearing aids.
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Sound signals
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Your hearing aid plays sounds to inform you that certain features have been activated or that you have changed program. These sounds can be spoken messages or tones.Ask your hearing care professional to turn these sounds off if you don't need them.
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Lost partner
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Sound adjustment
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Your hearing aid adjusts the sound automatically according to your sound environment.If you have a remote control, you can also adjust the sound manually to achieve more comfort or more audibility, depending on your needs and preferences. For more information on how this works, consult your hearing care professional.Depending on the hearing aid settings and features, any sound adjustment you make will affect both hearing aids.Each time you operate the volume control, you will hear a beep-tone unless your hearing care professional has deactivated this function. When you reach the maximum or minimum setting, you will hear a steady tone.To mute your hearing aid:●Keep pressing the lower part of the volume key on the remote control until you can hear the steady soundTo turn the sound on again:●Press the upper part of the volume key or●Change programAny adjustment of the volume will be cancelled when you turn off your hearing aid or if you change program.
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NOTEYou can also use your app for changing programs and adjusting the sound in your hearing aids.
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PAIRING YOUR HEARING AID AND SMARTPHONE
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To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows:1.Restart your hearing aids by opening and closing the battery compartment.2.Keep the hearing aids close to your phone and follow the instructions on your phone.3.The hearing aids and smartphone are now ready to use.NOTEYour hearing aids are only in pairing mode for three minutes after you restart them. You might need to restart them again if you didn't pair them in time.
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To pair your hearing aids and smartphone you need to restart your hearing aid. Do as follows:1.Restart your hearing aids by opening and closing the battery compartment.2.Keep the hearing aids close to your phone and follow the instructions on your phone.3.The hearing aids and smartphone are now ready to use.NOTEYour hearing aids are only in pairing mode for three minutes after you restart them. You might need to restart them again if you didn't pair them in time.
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CLEANING
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Tools
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You will receive the following cleaning tools with your hearing aid:1.Cloth2.Brush3.Long wax-removing tool4.Short wax-removing tool5.Battery magnet
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How to clean your hearing aid
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Cleaning your hearing aid every day will make it more efficient and more comfortable to wear.The hearing aidWipe it with a soft cloth (for example the cloth you received from your hearing care professional).The sound outlet Remove any visible earwax from around the sound outlet with the small brush or cloth. Never try to clean the wax guard.NOTEIf you can't clean the sound outlet, contact your hearing care professional. Never insert anything into the sound outlet as this can ruin your hearing aid.The microphone openingsClean the microphone openings in the hearing aid front as follows:Open the battery door and turn the hearing aid so the lid is facing downwards (see illustration).Guide the short wax removing tool (no. 4 ) through the microphone openings on the door from the inside (see illustration).NOTEIf you suspect that earwax or dirt has got into the microphone inside the hearing aid, contact your hearing care professional. Do not insert anything into the microphone.The ventClean the vent every day by passing the long wax removing tool (no. 3) all the way through the vent.When not in use leave the hearing aid open to ventilate it.NOTEIt is important for the performance of your hearing aid that you keep the vent clean and free of earwax, dirt and the like. Clean it every day after use and consult your hearing care professional if the vent is blocked.Dry your hearing aid quickly if it gets wet, or if you perspire heavily. Some people use a special dehumidifier like Widex PerfectDry Lux to help keep their hearing aids dry and clean. Ask your hearing care professional if this is right for you.Do not use any kind of liquid or disinfectant to clean your hearing aid.Clean and inspect your hearing aid every day after use to check that it is not broken. If the hearing aid breaks while you are wearing it, leaving small fragments in your ear canal, contact your doctor. Never try to take out the fragments yourself.
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The wax guard
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The wax guard helps to protect the hearing aid against earwax. Always use wax guards supplied by Widex with your hearing aid.Changing the wax guardOpen the wax guard case as illustrated.The wax guard consists of the following parts:1.Removal hook2.New wax guardInsert the removal hook into the used wax guard.Keep the holder at a right angle.Pull the used wax guard straight out.Insert the new wax guard into the opening of the sound outlet and press it gently.Pull the holder straight out.Ask your hearing care professional about how often you should change the wax guard.The wax guard is for one-time use only and is not intended to be cleaned.If the wax guard fits loosely, discard it and use a new one.If the wax guard falls off inside your ear, contact your doctor or hearing care professional to have it removed. Do NOT attempt to remove the wax guard yourself.
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ACCESSORIES
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You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care professional.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2*for easy landline useFM+DEXfor streaming audio and FM signalsT-DEXfor connecting hearing aids to mobile phones via a telecoilCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situations*Available in some countries only.
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You can use a variety of accessories with your hearing aid. To see whether you could benefit from using these accessories, ask your hearing care professional.NameUseRC-DEXremote controlTV-DEXfor listening to TV and audioPHONE-DEX 2*for easy landline useFM+DEXfor streaming audio and FM signalsT-DEXfor connecting hearing aids to mobile phones via a telecoilCOM-DEXfor wireless connection to mobile phones and other devices via BluetoothCOM-DEX Remote Micfor helping hearing aid users hear speech in difficult listening situations*Available in some countries only.
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TROUBLESHOOTING
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These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onMake sure the battery is placed correctly and the battery compartment cover is closed correctly.The battery does not workInsert a new battery in the hearing aidThe sound outlet is blockedSee the cleaning sectionThe microphone opening is blockedSee the cleaning sectionThe hearing aid volume is not powerful enoughThe sound outlet is blockedSee the cleaning sectionYour ear is blocked by earwaxContact your doctorYour hearing may have changedContact your hearing care professional/doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorIt is not correctly placed in your ear canalTake it out and reinsert itIt fits loosely in your ear canalContact your hearing care professionalThe hearing aid is uncomfortable to wearIt is not correctly placed in your ear canal.Consult your hearing care professionalIt does not fit your ear properlyContact your hearing care professionalYour outer ear or ear canal is soreIt is important that first-time users only wear the hearing aid for short periods of time at the beginning. Take 2-3 weeks to gradually get used to the hearing aid. If the soreness continues, contact your hearing care professionalYour hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe hearing aids do not respond with a corresponding change in volume or program to the devicea. The device is used beyond the transmission rangeb. Strong electromagnetic interference in the vicinityc. The device and the hearing aids are not matcheda. Move the device closer to the hearing aidsb. Move away from known source of EM interferencec. Check with your hearing care professional to make sure device is matched with the hearing aidsYou hear “interrupted” speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.a. The battery in one of the hearing aids has expiredb. Strong electromagnetic interference in the vicinitya. Replace battery in one or both hearing aidsb. Move away from known sources of interference
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These pages contain advice on what to do if your hearing aid stops working or if it doesn't work as expected. If the problem persists, contact your hearing care professional.ProblemPossible causeSolutionThe hearing aid is completely silentIt is not turned onMake sure the battery is placed correctly and the battery compartment cover is closed correctly.The battery does not workInsert a new battery in the hearing aidThe sound outlet is blockedSee the cleaning sectionThe microphone opening is blockedSee the cleaning sectionThe hearing aid volume is not powerful enoughThe sound outlet is blockedSee the cleaning sectionYour ear is blocked by earwaxContact your doctorYour hearing may have changedContact your hearing care professional/doctorThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your doctorIt is not correctly placed in your ear canalTake it out and reinsert itIt fits loosely in your ear canalContact your hearing care professionalThe hearing aid is uncomfortable to wearIt is not correctly placed in your ear canal.Consult your hearing care professionalIt does not fit your ear properlyContact your hearing care professionalYour outer ear or ear canal is soreIt is important that first-time users only wear the hearing aid for short periods of time at the beginning. Take 2-3 weeks to gradually get used to the hearing aid. If the soreness continues, contact your hearing care professionalYour hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn them off and on againThe hearing aids do not respond with a corresponding change in volume or program to the devicea. The device is used beyond the transmission rangeb. Strong electromagnetic interference in the vicinityc. The device and the hearing aids are not matcheda. Move the device closer to the hearing aidsb. Move away from known source of EM interferencec. Check with your hearing care professional to make sure device is matched with the hearing aidsYou hear “interrupted” speech (on and off) from the hearing aids or no speech (muted) from the opposite hearing aid.a. The battery in one of the hearing aids has expiredb. Strong electromagnetic interference in the vicinitya. Replace battery in one or both hearing aidsb. Move away from known sources of interference
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REGULATORY INFORMATION
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FCC and ISED statements
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FCC ID: TTY-UXPIC: 5676B-UXP
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Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may cause undesired operation.NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:— Reorient or relocate the receiving antenna.— Increase the separation between the equipment and receiver.— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.— Consult the dealer or an experienced radio/TV technician for help.NOTE:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Changes or modifications to the equipment not expressly approved by Widex could void the user’s authority to operate the equipment.
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ISED Statement / Déclaration d’ISEDThis device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:(1) This device may not cause interference.(2) This device must accept any interference, including interference that may cause undesired operation of the device.L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:(1) L’appareil ne doit pas produire de brouillage;(2) L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.ISED RADIATION EXPOSURE STATEMENT:This equipment complies with ISED RF radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.ISED EXPOSITION AUX RADIATIONS:Cet équipement est conforme avec ISED les limites d’exposition aux rayonnements défi nies pour un contrôlé environnement. Cet émetteur ne doit pas être co-localisés ou fonctionner en conjonction avec une autre antenne ou émetteur.
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EU directives
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Directive 2014/53/EU
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Information regarding disposal
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SYMBOLS
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Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc.)SymbolTitle/DescriptionManufacturerThe product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.Catalogue numberThe product’s catalogue (item) number.Consult instructions for useThe user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.Warning Text marked with a warning symbol must be read before using the product.WEEE mark“Not for general waste”. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.CE mark The product is in conformity with the requirements set out in European CE marking directives.RCM markThe product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.
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Symbols commonly used by Widex A/S in medical device labelling (labels/IFU/etc.)SymbolTitle/DescriptionManufacturerThe product is produced by the manufacturer whose name and address are stated next to the symbol. If appropriate, the date of manufacture may also be stated.Catalogue numberThe product’s catalogue (item) number.Consult instructions for useThe user instructions contain important cautionary information (warnings/precautions) and must be read before using the product.Warning Text marked with a warning symbol must be read before using the product.WEEE mark“Not for general waste”. When a product is to be discarded, it must be sent to a designated collection point for recycling and recovering to prevent the risk of harm to the environment or human health as a result of the presence of hazardous substances.CE mark The product is in conformity with the requirements set out in European CE marking directives.RCM markThe product complies with electrical safety, EMC and radio spectrum regulatory requirements for products supplied to the Australian or New Zealand markets.
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